Director, Account Operations- REMOTE

This is a remote/work from home role.

ESSENTIAL FUNCTIONS:  

• Leads, coaches, and develops a team of up to 10 Corporate Account Operations staff, setting clear expectations, managing performance, building capabilities, and fostering a culture of accountability, collaboration, and continuous improvement (30%). 

• Directly manages account operations for a select portfolio of high-value corporate accounts, ensuring successful execution of partnership commitments, proactive problem solving, strong customer satisfaction, and retention of strategic relationships (10%). 

• Directs the execution of corporate partner programs and account operations across the broader portfolio to ensure consistent fulfillment, operational excellence, and alignment with organizational revenue and stewardship goals (15%). 

• Establishes and monitors team processes, service standards, workflows, and performance measures to improve scalability, efficiency, risk management, and consistency in partnership delivery (20%). 

• Builds and maintains collaborative relationships with internal stakeholders and external corporate representatives to resolve escalated issues, remove barriers, and ensure successful implementation of partnership commitments (20%). 

• Analyzes portfolio trends, operational data, and partner feedback to identify opportunities for improvement, inform leadership decisions, and strengthen retention and growth strategies (5%). 

EXPERIENCE/QUALIFICATIONS: 

• Minimum Degree Preferred: Bachelor's degree in business, marketing, communications, nonprofit management, or related field, or equivalent combination of education and relevant work experience. 

• Years of experience: Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions.

• Three years of people leadership experience and direct responsibility for strategic or high-value accounts. 

• Demonstrated success leading and developing high-performing teams in a complex, matrixed environment. 

• Proven ability to balance people leadership responsibilities with direct ownership of strategic or high-value account operations. 

• Strong strategic thinking and operational leadership skills, with the ability to translate business goals into team execution plans. 

• Proven ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team. 

• Strong relationship management and collaboration skills, with the ability to work effectively across sales, operations, and external partner groups. 

• Strong analytical, problem-solving, and decision-making skills, including the ability to use operational data and partner feedback to improve performance. 

• Excellent written and verbal communication, presentation, coaching, and interpersonal skills. 

• Broad knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures. 

• Proficiency in computer-based applications and systems used for account management, reporting, and communication. 

TRAVEL REQUIREMENTS:

• Some travel required, including occasional in-person meetings with team members, internal partners, and corporate accounts. 

PHYSICAL REQUIREMENTS: 

• This role primarily involves extended periods of sitting, computer use, virtual and in-person communication, and occasional standing, walking, bending, and lifting of light materials related to meetings or events.