Customer Support Representative

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer the a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

Join Experian and help shape the future of employer services. As a Customer Service Representative, you'll support employers, verifiers, and employees while delivering exceptional service through our employment and income verification solutions. You will work remotely and report to the Associate Director of CS-EVH.

Success in this position comes from staying organized, communicating clearly, solving problems, and prioritizing tasks effectively. If you're energized by change, enjoy tackling complex challenges, and are passionate about improving processes and customer experiences, we'd love to hear from you.

You are

• Collaborative – Partner with fellow team members, peers, and able to connect ideas across internal and external opportunities
• Creative and Curious – Challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
• Determined and Disciplined – Optimistic about what can be, persistent, looks for high levels of activity, expresses a fierce commitment to challenging status quo.

What you'll do

• Follow stringent data security policies and processes while handling sensitive user information.
• Work with users by phone and email, responding promptly to inquiries and resolving questions.
• Obtain and evaluate all relevant information needed to address and resolve user inquiries and concerns.
• Authenticate, upload, and process user authorization forms, verification requests, and related documentation.
• Escalate requests and unresolved issues to the appropriate resource.
• Manage user accounts and maintain accurate records of user interactions, transactions, inquiries, comments, concerns, and actions taken.
• Perform administrative tasks associated with daily responsibilities and complete additional projects or responsibilities as assigned by management.
• Communicate and coordinate with internal departments to support issue resolution and service delivery.
• Follow up on customer interactions to ensure inquiries have been fully addressed and resolved.

Qualifications

• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications and basic web functions
• Experience communicating through email
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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