Tech Specialist 2

Job Description: 

Tech Specialist 2 — Fabric and Integrations

Staff Person:

Reports To: Reporting & Integration Manager

No Direct Reports.

Participates in Following Meetings/Teams:

• Reporting and Integration Team

• empowOR, Orrick, CADS, and CDTF Dev Teams (as relevant to Fabric and integrations)

• Data Migration Teams as needed

Key Outcomes & Responsibilities

Outcome: Customers' custom forms and workflows function reliably in Laserfiche.

Responsibilities:

• Build new Laserfiche forms and applications; create business processes and forms with field rules

• Fix Laserfiche Forms issues — identify where in the overall process the issue sits and resolve what can be done in applications.empowORbyCsst.com

• Add CSS and JavaScript to Laserfiche forms where more complex behavior is required

• Groom and prioritize requests for changes to the Stored Proceedures that deliver data to forms. Ensure Reporting and Integrations Manager has information and deadlines to coordinate with Engineering Team.

• Provide ongoing Laserfiche support and troubleshooting

Outcome: Fabric infrastructure is healthy and performing within capacity.

Responsibilities:

• Monitor Fabric capacity and workspace performance; surface degradation or approaching-capacity conditions to the Manager

• Support Fabric workspace configuration and routine maintenance

• Assist with performance investigation on Fabric-hosted reporting and data assets

Outcome: Fabric and ADF data pipelines run reliably.

Responsibilities:

• Support, monitor, and troubleshoot Fabric and Azure Data Factory (ADF) pipelines and scheduled jobs

• Deliver minor enhancements to ADF pipelines

• Escalate pipeline issues that require engineering or DevOps involvement

Outcome: Integrations and module setups are configured correctly for customers.

Responsibilities:

• Assist with module setup, including access configuration for SFTP, CADS, and Laserfiche

• Coordinate with the DevOps Senior Manager on SFTP file and folder setup as directed

Outcome: Releases in the team's domain are well-tested.

Responsibilities:

• QA bug tasks that this specialist did not perform the development work on

• Test the bug scenarios and ancillary functions in the QA portal; leave notes in the task discussion and follow the QA pass/fail process

Outcome: Data migrations are delivered when the team takes them on.

Responsibilities:

• Implement data migration work when appropriate — reshaping and loading data under the migration plan led by the Manager

Outcome: CSST strategic work is supported through various projects.

Responsibilities:

• Participate in strategic-plan projects as needed

Required Skills & Knowledge

• Familiarity with Laserfiche forms and workflows (or an equivalent form/workflow platform), including basic CSS/JavaScript for form customization

• Working knowledge of Microsoft Fabric and data-pipeline tooling such as Azure Data Factory (ADF)

• Understanding of data integration patterns — SFTP, scheduled jobs, and file-based imports

• Able to monitor infrastructure health and performance and escalate appropriately

• Sound triage judgment in a support-driven environment — able to assess urgency and the appropriate escalation path

• Able to follow a QA plan and QA within the team's domain

• Some scripting experience (Python or a similar language) a plus

• Comfortable working cross-functionally with DevOps, engineering, and the reporting team

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.