North Carolina Department of Public Safety
Government Administration
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Agency
Dept of State TreasurerDivision
Retirement DivisionJob Classification Title
Program Coordinator IV (S)Position Number
60009196Grade
NC14About Us
Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.
Description of Work
The Retirement Benefits Education Counselor provides subject matter expertise on retirement benefit matters such as retirement processes, statutory provisions, communicating new policy initiatives and legislation through counseling, researching and mediating as well as by responding to time sensitive and complex inquiries from active and retired state and local employees, beneficiaries, employing agencies and the general public. Assistance is also provided by means of conducting retirement education presentations, retirement webinars and simulcasts, monthly employer training, one-on-one retirement counseling for retirement system members and employers, answering retirement and benefit related correspondence and e-mail inquiries from employers, members and beneficiaries, providing final agency decisions and processing Domestic Relation Orders, Affidavits and other legal documentation.Knowledge Skills and Abilities/Management Preferences
*The anticipated hiring rate for this position is up to $67,882, based on available funding and internal equity considerations.*
The Retirement Systems Division is seeking qualified candidates for the Retirement Benefits Education Counselor role. a role centered on caring about the members. Supporting members, answering their questions, and helping them find resolutions is our top priority! This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.
About Us
The Retirement Systems Division administers the statutory retirement and fringe benefit plans as authorized by the General Assembly of North Carolina. These include the following six major retirement plans: Teachers’ and State Employees’ Retirement System, the Legislative Retirement System, the Local Governmental Employees’ Retirement System, the Consolidated Judicial Retirement System, the Optional Retirement Program, and Firemen’s and Rescue Workers’ Pension Fund.
The Retirement Benefits Education Counselor provides subject matter expertise on retirement benefit matters such as retirement processes, statutory provisions, communicating new policy initiatives and legislation through counseling, researching and mediating as well as by responding to time sensitive and complex inquiries from active and retired state and local employees, beneficiaries, employing agencies and the general public. Assistance is also provided by means of conducting retirement education presentations, retirement webinars and simulcasts, monthly employer training, one-on-one retirement counseling for retirement system members and employers, answering retirement and benefit related correspondence and e-mail inquiries from employers, members and beneficiaries, providing final agency decisions and processing Domestic Relation Orders, Affidavits and other legal documentation.
Duties & Responsibilities
Educates, counsels, and advises on the benefit programs, eligibility, options, and provisions to members, their dependents, and other involved parties of their retirement benefits over the phone, through email or in typed-written letter form, virtually through a webinar, by conducting one-on-one counseling appointments, and/or by a retirement education conference.
Assessing situations, explains and applies interpretation of statutes as needed.
Receive and prepare information to respond to subpoenas that may have a variety of purposes, ensuring that proper processes are followed and review is given as necessary.
Prepare and resolve issue relative to divorce affidavits, and domestic relations orders.
Position is responsible for gathering the necessary information on an overpayment situation and communicating/negotiating with the member on the payment options.
Communicates information thoroughly and effectively in writing by composing and preparing written response to letters, emails, and telephone requests from members and agencies.
Effectively trains and counsels others both members and other RSD staff on Orbit Self Service, understanding statutes, navigating retirement-on-line and on any other retirement/benefit issues as requested or needed.
All other duties as assigned.
Knowledge Skills and Abilities/Management Preferences
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Experience in researching and analyzing detailed information.
Experience in interpretating NC general statues.
Experience in understanding business requirements of retirement plans.
Experience in counseling stakeholders through presentations and webinars.
Inquiries and applications will be kept strictly confidential.
Salary Range - $52,592.00 - $92,036.00
Position is Subject to FLSA Overtime
This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
The minimum Education and Experience is a bachelor's degree from an appropriately accredited institution and three (3) years of experience in the program related to the area of assignment, or an equivalent combination of education and experience.
Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit https://studentaid.gov/ to learn more.
This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
NC State Health Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits
Supplemental and Contact Information
The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer.
DST uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in place of completing this application.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Background Check
Contact Information:
If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at HR@nctreasurer.com.
The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and has free employee parking.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor’s degree from an appropriately accredited institution and three (3) years of experience in the program related to the area of assignment; or an equivalent combination of education and experience.EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Leonard C HarperRecruiter Email:
HR@nctreasurer.com
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