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Technical Consultant

Diverse Lynx

Role overview

Qualifications

  • Experience as a Technical Lead
  • Expertise in ITIL Process Definition and Integration Solutions
  • Certified with ServiceNow Systems Administrator and ITIL V3 foundation
  • Good knowledge in Agile/Scrum methodology

Responsibilities

  • Understand customer business requirements and convert them to functional requirements
  • Lead Implementation projects in ITSM / ITAM / ITOM / CSM / FSM areas
  • Mentor and share technical knowledge/guidance to the team
  • Handle customer meetings and provide reports for customer and client management

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Job Title: ServiceNow Technical Consultant
Location: Remote Role
Pay Rate - $53/hr on W2


ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Technical Competency

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • Should possess good knowledge in Agile/Scrum methodology

Behavioral competency
  • Handles customer meetings and provide weekly/monthly reports for customer as well as client management
  • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Excellent team management skills to manage the project team and members
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have
  • Experience in ServiceNow custom application design and development
  • Evaluate the tool stability and performance and provide recommendations
  • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
  • Preferred to have ServiceNow Implementation Specialist certification
  • Abilities to manage conflicts that may arise with customers and/or Client internal stakeholders
  • ServiceNow CSA, CAD certifications
    Skills: ServiceNow
    Experience Required: 6-8

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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