Senior Technical Program Manager, Business Systems

Overview

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team

At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale.  We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.

The Role

Outreach is looking for a Senior Technical Program Manager to join the Business Systems team as a TPM aligned closely to our Finance systems portfolio. This role owns the strategy and execution across our end-to-end Finance technology stack, spanning ERP, procurement, expense management, and HR financial workflows.

The ideal candidate brings deep enterprise systems experience, strong cross-functional instincts, and the technical fluency to navigate integrations across a modern Finance tech stack.

You'll partner closely with Finance, Engineering, and Operations leadership to drive delivery, shape system strategy, and build durable program practices for a high-visibility portfolio.

• Own the TPM strategy for Outreach's Finance systems portfolio, serving as the primary program lead across ERP, procurement, expense, and financial operations tooling
• Lead end-to-end program management for large-scale Finance system initiatives, including milestones, risk mitigation, dependency tracking, and stakeholder communication across Finance, Engineering, and Operations
• Develop and execute project plans that span multiple teams and systems; proactively identify and resolve blockers across the full delivery lifecycle
• Navigate shifting requirements and evolving business needs by refining scope, clarifying intent, and realigning delivery expectations with stakeholders
• Drive UAT coordination with business stakeholders, ensuring readiness across Finance workflows before production deployment
• Build and maintain program-level communication rhythms, tailored for both executive sponsors and cross-functional leads
• Manage cross-functional delivery challenges with limited precedent; drive convergence in complex decision spaces involving Finance, IT, and external vendors
• Establish and scale QA checkpoints, integration planning practices, and change management processes within the Finance systems portfolio
• Advise on tooling decisions, integration strategy, and platform trade-offs across the Finance systems landscape
• Informally guide TPM best practices across the team; contribute to cross-team execution frameworks and delivery culture

 

• 5+ years of technical program management experience, with at least 2 years on enterprise finance systems or ERP platforms
• Demonstrated experience leading ERP migrations or large-scale system transitions (NetSuite, SAP, or equivalent)
• Ability to manage shifting requirements across multi-stakeholder environments; experience aligning Finance, Engineering, and Operations teams around shared delivery goals
• Strong understanding of enterprise system architecture, data flows, and integrations — able to translate business requirements into technical inputs and flag risks proactively
• Experience coordinating UAT with business stakeholders and driving accountability across cross-functional teams
• Familiarity with Finance-adjacent tools such as Concur, Workday, ZipHQ, or similar platforms is a strong plus
• Proficient in defect/issue tracking tools such as Jira; comfortable managing multiple workstreams simultaneously
• Excellent written and verbal communication skills — able to clearly communicate program status, risks, and trade-offs to both technical and non-technical audiences, up to executive level
• Self-starter who identifies quality and delivery risks proactively, without waiting to be asked
• Experience in a SaaS or high-growth technology environment preferred

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.