Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
WHAT YOU'LL BE DOING
Customer Support:
- Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
- Provide attentive responses to customers that incorporate a thorough understanding oftheirconcerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Customer Interaction:
- Deliver premium customer service through chat,emailand phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Proactive Problem-Solving:
- Anticipate and address potential issues, preventing disruptions before theyimpactthe customer experience.
- Collaborate with other teams toidentifyrecurring problems and contribute to continuous improvement initiatives.
Product Knowledge:
- Maintain up-to-date knowledge of our clients’ products and services to effectivelyassistcustomers.
- Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere toestablishedquality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
The recruitment process
- 30 min Teams interview with the Recruitment Team
- Language test if applicable to the role
- 45 min Teams interview with the Hiring Team
