Senior Trust and Safety Manager

Run discovery and prioritize risk. Map incident history and field-reported issues, identify our blind spots and highest-severity risks, define what is in and out of scope for Trust & Safety, and deliver a leadership-ready proposal that formally establishes the program.

Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives, and set the launch dates, training milestones, and continuing education calendar the organization plans around.

Build the policy and workflow library. Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices — and keep them current.

Source, evaluate, and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption.

Build and run field education. Create the Trust & Safety education library, launch the program with a company-wide rollout, and sustain it through ongoing content in the formats the field will actually consume — huddles, lunch and learns, in-app content, written and audio.

Partner closely with Legal and Privacy. Anything touching recording, monitoring, patient identification, or additional data collection clears legal review before it reaches the field.

Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization.

Define and report the metrics that prove it works. Incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes — used to drive company-wide buy-in, not just to report status.

6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people. Experience supporting a distributed, in-person workforce is essential.

A track record of building a function from zero — not inheriting and maintaining an established one.

Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.

Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.

Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity.

Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.

Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.

Genuine care for people. Team members will come to you on their worst day at work.

Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.

Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.

Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.

Experience building an education library or LMS curriculum and driving measurable completion.

Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.