Middle School Technical Support Liaison

Job Description

Residency Requirements: Must reside in the state of Michigan.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

The Middle School Technical Support Liaison ensures every newly enrolled student and family has a successful transition into MGLVA by providing proactive onboarding, technical guidance, and ongoing support during the critical first weeks of enrollment. The role removes barriers to learning, builds family confidence, and helps establish positive engagement habits from day one.

Pay rate for this position: $18.00/hr

Passionate Educators are needed at the Stride K12 partner school, Michigan Great Lakes Virtual Academy (MGLVA). We want you to be a part of our talented team!

The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
 

Essential Functions:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

New Student Onboarding

• Serve as the primary onboarding contact for all newly enrolled middle school students and families.

• Welcome families to MGLVA and establish a positive first impression.

• Ensure students successfully complete the onboarding process before beginning instruction.

• Coordinate and facilitate orientation activities and first-day readiness.

Technical Readiness

• Assist families with:

  • Logging into school systems

  • Device setup and troubleshooting

  • Learning Coach and student account access

  • Navigation of the Online School (OLS)

  • Required software and technology resources

• Identify and resolve technical barriers before they impact attendance or engagement.

Family Education & Support

• Educate families on:

  • Daily attendance expectations

  • Online school routines

  • Communication tools

  • Where to obtain ongoing support

• Build confidence with families who are new to virtual learning.

Student Engagement

• Monitor participation during the first weeks of enrollment.

• Conduct follow-up outreach when students have not yet engaged.

• Connect families with appropriate Student Support staff when additional interventions are needed.
  
  Collaboration

Work closely with:

• Student Support Advisors

• Attendance Team

• Student Resource Coordinators (SRCs)

• School Leadership

• Teachers

• Enrollment and Registration teams to ensure a seamless transition from enrollment to active participation.

Documentation

• Maintain accurate documentation of onboarding contacts and support provided.

• Record communication and onboarding milestones in appropriate school systems.

• Track onboarding completion and identify trends or recurring barriers.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:   

• High School Diploma AND

• Four (4) years of relevant work experience OR

• Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

• Great organizational and time management skills

• Strong written and verbal communication skills

• Strong technology skills

• Experience using search engines (internet) for research projects

• Experience using a student information system and/or other type of database

• Proficient in MS Excel, MSWord, and Outlook

• Ability to clear required background check

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position. 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.