Impairment Benefits Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Impairment Benefits Specialist in our Hearing Loss team, you’ll be responsible for proactively managing, assessing, and determining impairment benefit claims. You’ll navigate the requirements of the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013, and WorkSafe guidelines, including the Online Claims Manual.

You’ll also manage disputes related to impairment benefits and ensure all actions are completed within legislative, policy, and performance timeframes. This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
 

YOUR RESPONSIBILITIES

• Manage impairment benefit claims from start to finish, including liability assessments, ACCS attendance (when required), drafting medical panel submissions, arranging Independent Impairment Assessor reports, calculating entitlements, making determinations, reviewing responses, and processing payments.

Work closely with Case Managers and

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.