Customer Relationship cum Business development Manager (Remote)

Customer Relationship cum Business Development Manager (Remote) – Apparel/Home Textiles

Working Hours: Monday to Saturday | 10:00 AM – 7:30 PM (IST)
Salary: ₹25,000 – ₹30,000 per month
Location: Remote (India/IST)
Working Hours: 10:00 AM – 7:30 PM IST, Mon–Sat
 
About the Role
We are looking for a proactive and customer-focused Customer Relationship & Business Development Manager to strengthen and expand our client base within the apparel and home textiles industry. This role is ideal for someone who enjoys building long-term business relationships, identifying new opportunities, and delivering exceptional customer experiences.
 
You will work closely with our sales, marketing, and product teams while managing relationships with hotels, wholesale, and retail clients across Dubai and other international markets.
 
Key Responsibilities
•    Develop and maintain strong relationships with existing and prospective clients, including hotels, wholesalers, and retailers.
•    Identify and pursue new business opportunities to expand the customer portfolio.
•    Conduct regular client follow-ups to ensure customer satisfaction and build long-term partnerships.
•    Coordinate with sales, marketing, and product teams to deliver a seamless customer experience.
•    Manage and update customer information, sales activities, and follow-ups within the CRM system.
•    Communicate professionally with clients via email, phone, WhatsApp Business, and other digital communication platforms.
•    Prepare quotations, reports, and business correspondence using Microsoft Office and Google Workspace.
•    Monitor customer requirements and proactively resolve issues to ensure a high level of service.
•    Stay informed about industry trends, competitor activities, and market opportunities.
 
Requirements
•    Bachelor’s degree in business administration, Marketing, or a related field (preferred).
•    Previous experience in customer relationship management, business development, customer service, or account management.
•    Prior experience in the apparel and/or home textiles industry is essential.
•    Excellent verbal and written communication skills in English.
•    Strong proficiency in Microsoft Office, particularly Excel, along with Google Workspace and professional email communication.
•    Experience using CRM systems and WhatsApp Business for customer engagement is an advantage.
•    Strong interpersonal, negotiation, and relationship-building skills.
•    Highly organized, detail-oriented, proactive, and able to manage multiple priorities effectively.
•    Ability to work independently in a remote environment while meeting deadlines and business objectives.