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Devops L-1 Support role.

Elfonze Technologies

Role overview

Qualifications

  • Experience with AWS infrastructure
  • Knowledge of monitoring tools like Splunk and Datadog
  • Ability to follow and document runbooks/SOPs
  • Familiarity with CI/CD pipelines

Responsibilities

  • Acknowledge and respond to alerts
  • Escalate unresolved issues to L2/L3 team
  • Track MTTA/MTTR metrics
  • Automate infrastructure provisioning and configuration management

About the company

Elfonze Technologies logo

Elfonze Technologies

IT Services & IT Consulting

Elfonze Technologies is an IT service and consulting firm established in 2021. It started with delivery centers in Bengaluru and Denver, and by the end of its first year, it had a strong focus on Oracle Enterprise Consulting. The following year, the company expanded to Bhubaneswar and introduced an Electronics System Design and Manufacturing (ESDM) vertical. In 2023, Elfonze diversified its product portfolio with innovative solutions and strategic partnerships. It opened a Pune office and launched Connected Supply Chain Services. Key achievements include expansion to four locations, diversification into five verticals, serving over 50 global clients, a 400% growth rate, a strong team of over 200, and high client satisfaction. The founders' century of combined experience in IT and enterprise consulting has been fundamental to Elfonze's success. The company operates in multiple verticals including IT services, consulting, product development, and more, showcasing its adaptability and commitment to excellence.

Company details

Company typeScaleup
IndustryIT Services & IT Consulting
Company size201 - 500

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Job description

This is a remote position.

L1 support (AWS infrastructure/app health Monitoring (No on-prem infrastructure), Incident Response, Operational support

Acknowledge / Respond to alerts from tools like Splunk, Datadog, Incident tickets etc.

Follow-up runbooks/SOPs

Escalate unresolved issues to L2/L3 team

Track MTTA/MTTR

Basic AWS admin functions (EC2, S3, IDM, Access Control, Backups, Scheduled jobs, restart VMs/services etc.)

Develop and maintain CI/CD pipelines and infrastructure as code (IaC) to support Plume Open Sync Cloud software and infrastructure updates enabling Cellular Backup (CBU).

Troubleshoot and resolve infrastructure and deployment issues.

Implement cloud and security best practices to improve reliability and scalability.

Collaborate with development and operations teams to optimize deployments.

Automate infrastructure provisioning and configuration management.

Enhance monitoring and observability using Prometheus, Grafana, and ELK.

Document processes and assist in knowledge sharing.

Shift handover reporting


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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