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Job Summary

The ServiceNow Developer Senior is responsible for developing, documenting, educating and articulating moderately complex business requirements to support enterprise business solutions initiatives, ranging from vision to implementation, strategy, development and tactical execution of objectives associated with the ServiceNow platform. Incumbent will also contribute expertise in system analysis, design, coding, testing, debugging and documenting the development of all lifecycle phases specific to the ServiceNow platform. This includes specific contributions in maintenance and development of ServiceNow business rules, client scripts, UI policies, UI actions, Flow Designer flows, ACLs, and API integrations.

Requirements

EDUCATION

Bachelor’s degree in Business, Computer Science, Management Information Systems, or related field. In lieu of Bachelor's degree, completion of an Associate's degree OR 72 hours credit toward a Bachelor's degree in a relevant technical field plus three (3) years of relevant experience (separate from the direct experience required below under the Experience category) will be considered in addition to the experience requirements listed below.

EXPERIENCE & KNOWLEDGE
Minimum five (5) years' direct experience serving source systems and project teams for developing, documenting, educating and articulating moderately complex business requirements to support strategic and tactical business needs.
Knowledge and experience with data gathering, program logic development, coding, testing and documentation as well as experience in Application Systems Programming Design and Analysis.
Experience as a Programming Lead in at least one (1) large-scale project.

Experience/Certification in the ServiceNow platform development preferred.

ESSENTIAL ABILITIES
Active Listening

Oral Communications

Written Comprehension

Coaching

Oral Comprehension

Written Expression

Problem Solving

JavaScript (ServiceNow scripting)

Developing Other

Interpersonal Communication

ServiceNow Administration/Development ITSM, SPM, ITOM/CMDB

IntegrationHub, UI Policies, UI Actions, UI Builder, Playbooks, Virtual Agent, Now Assist, Flows, ACLs

Skills

• Ab Initio
• Active Listening
• Analytical Problem Solving
• Apache Kafka
• API Development
• Bash (Scripting Language)
• Coaching
• Collaborative Communications
• GitHub
• IBM InfoSphere DataStage
• IBM InfoSphere MDM
• IBM Rational Application Developer (RAD)
• IBM WebSphere Application Server
• JavaScript
• Linux
• Mobile Device Management (MDM)
• Oral Communications
• Red Hat Enterprise Linux (RHEL)
• Structured Query Language (SQL)
• Time Sharing
• Unix Operating Systems
• Waterfall Model
• Written Communication

Responsibilities

• Consults with users to identify current operating procedures and to clarify project objectives.
• Contributes to and supports the Enterprise business solutions strategic and operational planning process to include total quality management philosophies.
• Designs, testable code and develops test protocols or plans and reviews revisions and results.
• Designs and develops high-volume, low-latency applications for mission-critical systems and delivers high-availability and performance applications.
• Develops and implements processes to ensure accurate and effective workflow distribution.
• Develops applications as defined in requirements and business solutions then creates deliverables that are aligned with processes and enterprise standards.
• Enhances and applies programming skills to include analysis, design, coding, testing, debugging, implementation and documentation.
• Provides technical expertise of subsystems and any other performance related systems.
• Uses standard application design principles to create appropriate logical and physical application designs to promote efficiency and code reuse.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.