Inside Sales Representative – Diagnostic Imaging Parts

POSITION SUMMARY

The Inside Sales Representative – Diagnostic Imaging Parts serves as the primary point of contact for customers seeking replacement parts for diagnostic imaging systems. This position is responsible for responding to inbound sales opportunities received via phone and email, identifying customer requirements, preparing competitive quotations, and converting inquiries into orders. Success in this role requires urgency, strong communication skills, product knowledge, and a commitment to delivering exceptional customer experience while achieving sales objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for inbound diagnostic imaging parts inquiries received by phone, email, and other communication channels.
• Respond promptly to customer requests for quotations, pricing, availability, and technical information
• Develop accurate and competitive quotations designed to maximize quote conversion and revenue.
• Follow up proactively on open quotations to increase win rates and secure customer purchase orders.
• Build strong relationships with hospitals, independent service organizations (ISOs), OEM service providers, and biomedical engineering departments.
• Utilize internal inventory systems and resources to identify available parts, exchange options, and suitable alternatives
• Recommend substitutes or upgraded products when appropriate to meet customer needs and improve sales opportunities.
• Process customer orders accurately and efficiently while ensuring pricing, terms, and customer requirements are met
• Coordinate with Operations, Repair, Procurement, and Logistics teams to ensure timely fulfillment and customer satisfaction.
• •Maintain accurate customer records, quotations, and sales activities within company systems.
• Resolve customer concerns related to pricing, availability, order status, and product selection in a professional and timely manner.
• Develop and maintain working knowledge of diagnostic imaging systems, replacement parts, exchange programs, and company service offerings.
• Meet or exceed established performance metrics including quote turnaround time, quote conversion rate, order accuracy, revenue objectives, and customer satisfaction.
• Collaborate with teammates to improve customer response times, sales processes, and overall customer experience
• Maintain professional relationships with customers, suppliers, colleagues, and management
• Perform other duties as assigned.

PERFORMANCEEXPECTATIONS

• Respond to inbound customer inquiries within established service level expectations
• Produce accurate and competitive quotations with minimal errors.
• Consistently achieve or exceed quote conversion and revenue objectives.
• Maintain high customer satisfaction through responsive communication and problem resolution
• Demonstrate strong product knowledge across multiple diagnostic imaging modalities and OEM product lines.
• Effectively prioritize multiple opportunities while maintaining responsiveness and accuracy.

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.

Required Education and Experience:

• High School Diploma/GED or a minimum of 3 years of related experience to work activities or equivalent combination of education and experience.
• Three or more years of experience in inside sales, customer service, or parts sales.
• Experience in diagnostic imaging, biomedical equipment, medical equipment, industrial equipment, or technical parts sales preferred.
• Proven ability to manage multiple customer opportunities in a fast-paced sales environment.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Demonstrated ability to build customer relationships and close transactional sales opportunities.
• Proficiency with Microsoft Office and CRM/ERP software, like Salesforce
• Ability to learn technical product information and communicate value effectively.

Preferred Education and Experience:

• Associate or bachelor’s degree.
• Experience selling replacement parts for diagnostic imaging equipment.
• Experience using Salesforce or similar CRM platforms.

TRAVEL REQUIREMENTS

• No travel requirements specified 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.  

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to work in a seated position while using a computer for extended periods (up to 8 hours per day).
• Strong attention to detail and ability to manage multiple priorities simultaneously.