Injury Management Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Sydney or Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Life Injury Management Specialist, you will become a subject matter expert on income protection and total and permanent disability claims management practices, supporting case managers in developing the most effective return to work, return to life and recovery strategies. The purpose of this role is to provide clinical expertise and injury management support across superannuation and life insurance claims to optimise recovery, facilitate sustainable return to work outcomes, improve member experience and support sound claim decision-making.

This role will see you partner closely with claims teams, providing clinical guidance, coaching and technical expertise to support the management of complex claims. You will play a key role in identifying barriers to recovery, influencing effective case management strategies and ensuring members receive the right support throughout their recovery journey.

This will be a permanent, full-time position based in our Brisbane, Sydney or Melbourne offices, with flexibility to work from home 3 days per week once fully trained.

YOUR RESPONSIBILITIES

• Provide clinical expertise and injury management support across income protection and total and permanent disability claims to optimise recovery outcomes and support effective claims strategies.
• Collaborate with Team Leaders and claims teams to review complex claims, identify barriers to recovery and provide guidance on treatment management and recovery strategies.
• Participate in reviews of long duration and high-risk claims, providing recommendations regarding ongoing incapacity, claim progression and next steps.
• Engage with treating health practitioners to review management plans and support sound claim decision-making.
• Deliver clinical coaching and guidance to claims staff, supporting a personalised approach to claims management and improved member outcomes.
• Identify trends, support quality assurance activities and contribute to injury management initiatives and continuous improvement opportunities.

ABOUT YOU

• Degree qualification in Allied Health, including Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Exercise Physiology or Nursing.
• Experience or understanding of life insurance, income protection and/or total and permanent disability claims management.
• Strong understanding of injury management principles and the ability to apply clinical expertise within a claims environment.
• Excellent relationship building, communication and influencing skills to engage stakeholders and drive positive outcomes.
• A strategic, solutions-focused mindset with the ability to interpret complex medical information and provide practical recommendations.
• Passionate about supporting people through challenging circumstances and delivering a positive member experience.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.