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Major Client Advocate, Northeast

Role overview

Qualifications

  • 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
  • Experience working in large, regulated, public-sector, or mission-critical environments
  • Proven ability to drive adoption and measurable outcomes beyond initial go-live
  • Strong executive presence and stakeholder management skills

Responsibilities

  • Own all customer relationships throughout the contract
  • Be the primary interface between customers and the team
  • Interpret multiple and complex data sources for user optimization
  • Ensure delivery of real, defensible impact at the executive level

Key facts

Other skills

  • Technical Acumen
  • Problem Solving
  • Communication
  • Team Leadership

About the company

Peregrine logo

Peregrine

At Peregrine, we create technology to help mission-critical government institutions make data-driven decisions, power real-time operations, and strengthen community relationships. Our team develops data fusion platforms that empower agencies to integrate and secure all of their data. On top of these platforms, we deploy interactive software applications to help professionals make real-time decisions backed by reliable information. Peregrine has been used to combat mass-scale wildfires, coordinate emergency services efforts, provide disaster relief to communities, protect victims of human trafficking, defuse organized crime networks, and more. Customers use the same platform to facilitate Freedom of Information responses, provide targeted social services, and share data with their communities. With every partnership, Peregrine delivers industry-leading privacy and security controls to help government institutions unlock complex data workflows, enable new types of public-private partnership, and build trust with the communities they serve.

Company details

Company typeStartup
Company size11 - 50

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Job description

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally. 

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.

Position is based remotely in New York, NY or Philadelphia, PA with weekly onsite visits/travel required across that region and surrounding areas.

About You

  • You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
  • You are confident working with command staff, executives, and technical stakeholders alike
  • You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
  • You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
  • You are calm under pressure and comfortable leading cross-functional teams without direct authority
  • You care deeply about delivering real operational value — not just checking boxes

What We Look For

  • 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
  • Experience working in large, regulated, public-sector, or mission-critical environments
  • Proven ability to drive adoption and measurable outcomes beyond initial go-live
  • Strong executive presence and stakeholder management skills
  • Comfort managing scope, risk, and complex cross-functional coordination
  • Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
  • Experience supporting renewals and identifying expansion opportunities
  • Experience in public safety, government, or compliance-heavy environments is strongly preferred.
  • Ability to travel ~60% of the time

 

Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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