Senior Manager, Business Transformation

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Senior Manager, Business Transformation is a hands?on leader responsible for driving the execution of enterprise?level strategic and transformational initiatives designated as organizational priorities by executive leadership. This role provides direct, day?to?day oversight of complex projects and change efforts, ensuring disciplined project management, effective stakeholder engagement, and timely delivery of measurable business outcomes. The Senior Manager actively leads workstreams, facilitates cross?functional collaboration, resolves operational barriers, and ensures that project activities are executed with rigor, consistency, and alignment to strategic objectives. Under the direction of the Senior Director, Business Transformation, this position manages end?to?end project delivery, including strategy execution, milestone achievement, and performance optimization.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Lead and actively participate in the development and execution of strategies for assigned business transformation initiatives.
• Direct and perform hands?on project management activities for enterprise initiatives, including value?based care, culture transformation, performance optimization, and quality improvement.
• Manage and work alongside cross?functional teams, ensuring operational tasks, deliverables, and timelines are met through active engagement and coordination.
• Collaborate closely with internal departments to secure resources, address operational needs, and ensure successful delivery of project requirements.
• Develop, refine, and personally utilize project management tools, templates, and processes to support consistent execution across initiatives.
• Create detailed project documentation, including implementation plans, rollout materials, training content, and communication assets, ensuring accuracy and usability for operational teams.
• Provide structured, data?driven project reporting to the Senior Director, Business Transformation, including progress updates, risk assessments, and mitigation plans.
• Ensure project deliverables are completed on time, within scope, and within budget, proactively addressing issues and removing obstacles to maintain momentum.
• Build and maintain effective working relationships with stakeholders at all organizational levels to support project adoption and change readiness.
• Demonstrate and promote a collaborative, accountable team environment, adhering to company policies, procedures, and performance expectations.
• Maintain regular and reliable attendance to support project continuity and operational needs.