Epic Applications Analyst

Summary:

• Duration: 5 Months
• Work Mode: Remote
• Shift: Days, 8:00 AM - 4:30 PM

Responsibilities:

• Independently support Healthy Planet Compass Rose initiatives
• Create and maintain registries
• Design, build, and optimize Social Determinants of Health (SDOH) workflows
• Support Remote Patient Monitoring program expansion
• Perform daily maintenance activities, including service requests and minor optimizations
• Analyze and diagnose complex system issues
• Identify root causes and develop solutions or escalate as appropriate
• Design, implement, maintain, optimize, and support Epic applications
• Translate business and technical requirements into functional solutions
• Configure, test, implement, and maintain application workflows
• Collaborate with operational stakeholders, vendors, and IT teams
• Provide Tier 2 and Tier 3 application support
• Troubleshoot incidents, document resolutions, and maintain technical documentation
• Support system upgrades, enhancements, and monthly updates
• Serve as a subject matter expert for application functionality and workflows
• Lead and support complex application projects as assigned

Requirements:

• High School Diploma or GED
• Epic Healthy Planet Certification
• Epic Compass Rose Certification
• Previous experience supporting Epic Healthy Planet workflows and applications
• Ability to work independently with minimal supervision

Preferred Skills:

• Experience serving as a project lead for complex IT initiatives
• Strong background in workflow design and optimization
• Advanced troubleshooting and root cause analysis skills
• Experience partnering with vendors to resolve system issues and improve performance
• Prior mentoring or leadership experience within an Epic applications team
• Experience supporting reporting, data validation, and analytics needs
• Knowledge of healthcare application integration and system maintenance