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Pega CRM & CTI Developer/Lead

Diverse Lynx

Role overview

Qualifications

  • 10+ years of experience in Pega application development
  • 5+ years of experience in Pega Customer Service implementation
  • Hands-on experience with CTI integrations and contact center technologies
  • Strong knowledge of Pega Case Management, Data Pages, Activities, Flows and Flow Actions

Responsibilities

  • End-to-end Pega CRM solution development
  • CTI integration implementation and support
  • Production-ready code with adherence to enterprise standards
  • Technical design documents and solution documentation

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Job Role: Pega CRM & CTI Developer/Lead
Job Location: Remote
Job Type: Long Term Contract
Pay Range: $70 to $80/Hr on C2C

Technical Skills
  • 10+ years of experience in Pega application development.
  • 5+ years of experience in Pega Customer Service implementation.
  • Hands-on experience with CTI integrations and contact center technologies.
  • Strong knowledge of:
    • Pega Case Management
    • Data Pages
    • Activities
    • Flows and Flow Actions
    • Decision Rules
    • Integration Rules
    • Authentication and Security
  • Experience with REST and SOAP web services.
  • Experience with Java, SQL, and enterprise integration patterns.
  • Familiarity with cloud platforms (AWS, Azure, or GCP).
Pega Certifications (Preferred)
  • Certified Pega System Architect (CSA)
  • Certified Pega Senior System Architect (CSSA) - Preferred
  • Certified Pega Customer Service Developer – Optional
  • Certified Lead System Architect (CLSA) – Optional
Preferred Experience
  • Contact center transformation projects.
  • Omnichannel customer service solutions.
  • Customer service desktop modernization.
  • Telecom, Banking, Insurance, Healthcare, or Retail domain experience.
  • Real-time customer interaction and agent desktop integrations.
Soft Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently in a fast-paced environment.
  • Strong collaboration skills in cross-functional teams.
  • Mentoring and knowledge-sharing capabilities.
Key Deliverables
  • End-to-end Pega CRM solution development.
  • CTI integration implementation and support.
  • Production-ready code with adherence to enterprise standards.
  • Technical design documents and solution documentation.
  • Production support and performance optimization.

Nice to Have
  • Pega Customer Decision Hub (CDH) exposure.
  • AI-powered agent assist solutions.
  • Speech analytics and interaction analytics integrations.
  • Experience with DevOps, CI/CD pipelines, and automated testing frameworks.








Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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