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Support Analyst

Diverse Lynx

Role overview

Qualifications

  • Experience with Service Now or Jira for ticket management
  • Proficiency in SQL and Oracle PL*SQL
  • Experience with Operatives Integrated Broadcast Management System (IBMS)
  • Strong analytical and communication skills

Responsibilities

  • Lead a global team of Application Support Analysts to ensure operational continuity
  • Oversee incident and problem management processes for critical applications
  • Collaborate with IT operations and business stakeholders to align support activities
  • Implement monitoring strategies and develop performance metrics

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Job Description:

  1. Lead a global team of Application Support Analysts to ensure operational continuity.
  2. Oversee incident and problem management processes for critical applications.
  3. Collaborate with IT operations and business stakeholders to align support activities.
  4. Implement monitoring strategies and develop performance metrics.
  5. Provide on-call support and manage change control activities.

Skills:

  1. Experience with Service Now or Jira for ticket management is beneficial.
  2. Knowledge of enterprise reporting environments like Business Objects or Crystal Reports is a plus.
  3. Familiarity with ITIL best practices enhances the candidate's profile.
  4. Strong business acumen and innovative thinking are advantageous.
  5. Experience in mentoring and coaching team members is a valuable asset.
  6. Experience with Operatives Integrated Broadcast Management System (IBMS) or similar scheduling software is essential.
  7. Strong analytical and communication skills are required for effective stakeholder management.
  8. Proficiency in SQL and Oracle PL*SQL is necessary for database-related tasks.
  9. Familiarity with IT ticket resolution workflows is crucial for managing incidents.
  10. A background in the media industry is a significant advantage.






Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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