Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

This is a remote position.

• Provide outstanding customer support via phone and chat in Spanish and English.
  
• Greet customers, verify account information, listen carefully, and demonstrate empathy.
  
• Assist customers with account questions, service inquiries, and basic troubleshooting.
  
• Troubleshoot internet, Wi-Fi, and basic device issues.
  
• Document customer interactions accurately using internal systems.
  
• Escalate more complex issues to the appropriate team when needed.
  

• Fluent in Spanish and English (spoken and written).
  
• At least one year of customer service experience (call center experience preferred).
  
• Strong communication, multitasking, and problem-solving skills.
  
• Comfortable navigating multiple computer applications while assisting customers.
  
• Patient, professional, and calm when working with customers.
  
• Must reside in New York or Florida.
  

• Updated Windows PC or Mac computer.
  
• Hardwired internet connection with a minimum download speed of 300 Mbps.
  
• Quiet, professional workspace free from distractions.
  

• Pay: $17–18 per hour, depending on experience.
  
• Overtime available.
  
• Paid training.
  
• Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off. (Days off are subject to change based on business needs.)
  
• This is a 24/7/365 operation, including weekends and holidays.
  
• Schedules are subject to change based on the client's business needs, so candidates must be flexible and available to work other shifts as needed.
  
• Shift preferences and availability will be discussed during the interview process.
  
• Two 15-minute breaks and one 30-minute meal break per shift (per company policy).
  

• Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.
  
• Fully remote position with a supportive management team.
  
• Opportunity to build valuable customer support skills in a growing organization.
  
• Paid training, overtime opportunities, and a positive team environment.