Operations Assistant

This is a remote position.

Supporting operational delivery and administrative workflow for a busy sports school, this flexible remote contract position plays a key role in managing client communications, customer sales, and daily incoming inquiries. The role is designed to handle seasonal fluctuations in workload, scaling from approximately 15 to 20 hours per week during ramping up during peak operational seasons. Working USA operational hours estimating from 3pm - 7pm with flexibility.

The main outcome of this position is to maintain consistent customer engagement and ensure seamless office coordination without requiring fixed full-time hours year-round. Operating entirely from a dedicated home office, the successful candidate will oversee email channels, process inquiries, and provide scheduled phone coverage. Dedicated onboarding and training protocols involving screen-sharing shadow sessions and online learning materials will be provided.

Key Responsibilities

• Manage incoming customer inquiries, email correspondence, and sales queries in a prompt, professional manner.
  

• Deliver consistent daily phone coverage during allocated morning hours.
  

• Utilise digital communication and project management tools to support daily administrative operations.
  

• Adapt to fluctuating weekly workloads across peak and off-peak business seasons.
  

• Maintain accurate records of client interactions and submit monthly timesheets for review and approval.
  

Requirements

• Proven experience in remote administrative, office support, or customer service environments.
  

• Technical proficiency and comfort with working with cloud-based, artificial intelligence-integrated systems.
  

• Established, fully equipped home office setup.
  

• Capacity to work flexible hours, accommodating seasonal workload increases up to 40 hours per week.
  

• Capability to provide reliable phone coverage during required daily operational hours.
  

Required Software Skills

• Slack
  

• Asana
  

• Google Meet
  

• AI apps