EU Sales Support and Event Specialist

We are looking for a EU Sales Support & Event Specialist to support our growing commercial activities across Europe for OdonAssist. This role is ideal for someone with experience in customer relationship management or sales support within a medical or healthcare environment, who enjoys building trusted relationships with existing customers, coordinating training and congress logistics, and delivering administrative and sales support.

This is a role focused on coordinating training and congress logistics and providing defined admin support to the commercial team, rather than pure business development.

You will be working across multiple European markets (France, UK, Italy, DACH, Spain, for now). This role reports to the VP Europe, but will collaborate closely with the whole commercial team.

DUTIES & RESPONSIBILITIES

Sales Conversion Support

Support the commercial team on the back end in progressing leads and opportunities through to conversion:

·       Prepare quotes, proposals, and order documentation to help close sales efficiently,

·       Complete supplier forms as requested,

·       Support customer onboarding documentation,

·       Liaise with Customer Care on specific support requests,

·       Other as requested.

Training & Congress Coordination

·       Plan, schedule, and coordinate OdonAssist training sessions for customers and internal teams,

·       Support CAMs with congress and event organisation, applying the same coordination skills used for training logistics,

·       Manage manikins availability and non-sterile devices shipments, for training and product demonstrations,

·       Maintain training materials, certifications, and attendance records with inputs from the Commercial team,

·       Maintain and improve customer feedback forms and processes.

Customer Relationship Management

·       Build and maintain strong, trusted relationships with key customers already using OdonAssist across Europe,

·       Monitor customer satisfaction and proactively address issues to strengthen long-term partnerships

·       Be our CRM wizard to extract data and spot patterns or improvement options

·       Work closely with commercial, clinical, and operations teams, under the direction of the VP Europe, who assigns support priorities across accounts and projects

·       Act as a coordination point between internal teams and external stakeholders where needed.