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Corporate Security Engineer

Role overview

Qualifications

  • 4+ years of hands-on experience in IT security or security engineering roles
  • Deep working knowledge of Microsoft Entra ID, Conditional Access, identity governance, app registrations, privileged roles, and authentication methods including FIDO2/passkeys
  • Practical experience with Microsoft Intune for Windows and Addigy for macOS devices
  • Strong English communication skills, written and verbal

Responsibilities

  • Own Entra ID configuration including Conditional Access policies and privileged access controls
  • Design, deploy, and maintain device compliance policies across Intune for Windows and macOS endpoints
  • Configure and operate data-exfiltration and insider-risk detection across the M365 estate
  • Serve as the escalation path for complex tickets that cannot be resolved by first-line IT support

About the company

Engageware logo

Engageware

Computer Software / SaaS

Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

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Job description

About the Role

We are looking for a Corporate Security Engineer to join our Global Platform Operations team. This is a hands-on technical role with a strong focus on Microsoft 365 security.

You will own and advance our security infrastructure across Entra ID, Intune, Defender, and related M365 tooling, while serving as an escalation point for complex IT support issues that go beyond the scope of our first-line support. Your work will directly shape the security posture of a cloud-first SaaS organization.

🌎 This role is open in Mexico (Contractors)

 

What You Will Do

Security Engineering (Primary)

  • Own Entra ID configuration including Conditional Access policies, identity governance, privileged access controls (including just-in-time elevation via PIM or PAM and minimizing standing administrative access), and breakglass account procedures
  • Design, deploy, and maintain device compliance policies across Intune for Windows and macOS endpoints
  • Configure, tune, and validate our Microsoft Defender and Defender for Cloud Apps detection and own alert response workflows in coordination with our MDR provider, including periodic testing to confirm alerts fire as expected
  • Configure and operate data-exfiltration and insider-risk detection across the M365 estate including DLP, cloud-app anomaly detection, and insider-risk monitoring (e.g. Microsoft Purview or equivalent), and validate that these controls block and alert as intended
  • Design and own security automation for user offboarding, including controls that mitigate insider risk during privileged and departing-user transitions
  • Evaluate, implement, and maintain SaaS backup coverage across M365 workloads, Salesforce, and other critical platforms
  • Drive user lifecycle automation improvements.
  • Administer and tune endpoint management tooling including ThreatLocker, Intune, and Addigy
  • Identify and close security gaps across our SaaS estate, with a focus on identity, access, data-exfiltration prevention, and data protection

IT Operations Support (Secondary)

  • Serve as the escalation path for complex tickets that cannot be resolved by our first-line IT support specialist
  • Provide hands-on troubleshooting for M365, Entra ID, device management, and access issues
  • Contribute to IT runbook documentation and Confluence knowledge base upkeep
  • Support onboarding and offboarding processes for technically complex cases

 

What We Are Looking For

Required

  • 4+ years of hands-on experience in IT security or security engineering roles
  • Deep working knowledge of Microsoft Entra ID, Conditional Access, identity governance, app registrations, privileged roles, and authentication methods including FIDO2/passkeys
  • Practical experience with Microsoft Intune for Windows and Addigy for macOS devices
  • Proficiency with Microsoft Defender and the M365 security portal
  • Hands-on experience with data loss prevention (DLP) and cloud or insider-risk anomaly detection, for example Purview DLP, Defender for Cloud Apps, Purview Insider Risk Management, or an equivalent third-party tool
  • Experience administering core M365 services, Exchange Online, SharePoint, Teams, OneDrive, including licensing, transport rules, and shared mailbox management
  • Strong English communication skills, written and verbal; you will work closely with US-based leadership and stakeholders
  • Ability to work independently and drive projects to completion without close supervision
  • Demonstrated, hands-on use of AI tools (e.g. Claude) in your day-to-day work to increase your own effectiveness, drafting scripts and automations, accelerating investigation and analysis, or speeding up documentation, paired with sound judgment about using them responsibly with sensitive data. We expect you to already work this way, not to be planning to start.

Nice to Have

  • Familiarity with compliance frameworks such as SOC 2 or ISO 27001, and experience supporting evidence collection or audit preparation
  • Experience with Drata or similar compliance automation platforms
  • Experience with ThreatLocker or similar application allowlisting tools
  • Experience evaluating and implementing SaaS backup solutions such as Druva, Spanning, or Veeam
  • Experience with insider-risk or data-exfiltration monitoring tooling, Purview Insider Risk Management, Microsoft Defender for Cloud Apps, or specialist platforms such as Code42 Incydr
  • Scripting and automation skills (PowerShell, Python, or Bash) and comfort working in Linux

 

What Success Looks Like

In your first six months, you will have taken ownership of our Conditional Access enforcement initiative, closed meaningful gaps in our SaaS backup coverage, and established yourself as the go-to escalation resource for identity and access issues. You will understand our environment deeply enough to make and execute good decisions independently, and you will have reduced the IT security workload that currently sits with the Head of Security and Infrastructure. You will also have configured and validated exfiltration and insider-risk alerting — demonstrated to fire against a simulated departing-employee scenario — and stood up a security offboarding runbook.

 

What We Offer

  • Fully remote position with flexible working arrangements
  • Competitive compensation benchmarked to your local market
  • A lean, technically capable team where your work has direct visibility and impact
  • Opportunity to own and shape the security infrastructure of a growing SaaS company



Engageware is an equal opportunity employer.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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