Principal Marketplace Manager, InfoTrack Exchange

About the role

As the Principal Marketplace Manager, you serve as the vanguard of Exchange's national supplier network. You are responsible for sourcing and recruiting both process serving agencies (companies) and individual agents (independent contractors), recognizing that each audience has distinct motivations, business models, and onboarding journeys. This role extends beyond outreach—you own the supplier acquisition strategy, continuously refine the recruiting narrative, and leverage market intelligence to inform marketplace growth and expansion.

In this role, you work cross-functionally within the Exchange business unit to support competitive positioning while executing independently to manage your recruiting pipeline, conduct market analysis, and build a trusted supplier community that views Exchange as a long-term partner. You own a business function, not simply a task list, operating as a senior individual contributor with significant autonomy and strategic influence across the marketplace.

This is a remote role that may be performed from an approved location within the United States.

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

This role offers a competitive compensation range of $136,720 to $170,900 depending on experience, skills, and internal equity.


About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

What You'll Do:

• Supply Acquisition
• Source agencies and individual agents from public registries, court records, industry associations, and community channels; build and maintain a prospecting pipeline with sufficient depth to support market-by-market expansion.
• Recruit—this is your core value-add. Develop and refine the inbound narrative with Marketplace leadership, then tailor it by audience, context, and market. Your goal is to convert skeptical agency owners and independent agents into active Exchange members.
• Manage two distinct recruiting motions in parallel: agencies (company-level relationships, contract negotiations, and coverage agreements) and individual agents (faster cycle, higher volume, and different objection sets).
• Own the handoff to the Onboarding/Support team. When a supplier commits, ensure they transition with clear context and defined next steps while remaining a trusted partner throughout the relationship without owning the technical onboarding process.
• Build and iterate on outreach templates, pitch decks, and objection-handling strategies over time. This playbook doesn't exist yet—you'll help create it.
• Market Intelligence
• Own coverage maps by state, county, and service type, identifying gaps, density targets, and priority markets for the next quarter's recruiting efforts.
• Analyze market rates by jurisdiction; identify where Exchange is competitive, where gaps exist, and what it will take to win market share.
• Translate demand signals from Operations and Sales into proactive recruiting priorities (e.g., "We're launching Illinois next quarter—start building the pipeline now.").
• Produce lightweight, actionable analysis for leadership. Pull your own data, synthesize your conclusions, and leverage support from a Business Analyst for more complex analytical projects when needed.
• Community Communications
• Maintain a regular communications cadence for both audiences, including product releases, new market launches, marketplace milestones, and company updates.
• Write in a voice that earns the trust of practitioners. These are working professionals, not marketing targets, and your communications should reflect that.
• Own the Voice of the Supplier by managing a lightweight feedback collection process, synthesizing themes across agencies and individual agents, and providing structured input to the Product team on a regular cadence.
• Build long-term community loyalty that reduces churn and positions Exchange as the preferred platform for suppliers who have choices.

Requirements

• Education and Experience
• Bachelor's degree in Business, Marketing, Communications, or a related field, or an equivalent combination of education and experience.
• 5–8 years of experience in marketplace supply acquisition, partner development, network recruitment, or a closely related business development function required.
• Demonstrated experience managing two or more distinct supplier or partner audiences simultaneously required.
• Experience in legal services, litigation support, legal technology, or a field services marketplace (e.g., Angi, TaskRabbit, platform staffing) preferred.
• Experience building or owning a community communications function, including newsletters, release communications, and feedback programs, preferred.
• Prior experience working at a marketplace that scaled supply nationally, with experience supporting geographic expansion initiatives, preferred.

• Knowledge and Skills
• Strong recruiting and relationship-building skills, including the ability to identify underlying objections, adapt outreach strategies, and effectively engage prospective suppliers required.
• Strong analytical skills, including the ability to interpret coverage maps, analyze market rate data, and develop actionable insights independently required.
• Excellent written communication skills with the ability to develop authentic, audience-specific messaging for supplier communications, community engagement, and outreach required.
• Ability to thrive in an ambiguous, fast-paced environment and establish new processes, playbooks, and best practices required.
• Knowledge of process serving, court filing workflows, or the litigation support industry preferred.

Benefits

What Sets InfoTrack Apart

At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Employees
  
  

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.