Senior AI Operations Engineer

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

WHAT YOU WILL BE DOING:

• Build Operations RAG (Retrieval-Augmented Generation) knowledge bases using open-source frameworks by integrating incident documentation and inspection guidelines, enabling AI-powered troubleshooting through intelligent Q&A.
• Utilize Python to integrate with monitoring and logging systems, and implement AI-driven alert correlation and consolidation, including alert noise reduction and duplicate alert suppression.
• Develop lightweight AI Agents based on Function Calling and MCP (Model Context Protocol), enabling automated execution of low-risk operational tasks such as disk cleanup, service restarts, and routine maintenance through AI-triggered scripts.
• Develop time-series analysis and forecasting scripts to predict and analyze resource utilization trends, including server workloads and disk usage.
• Be responsible for the containerized deployment, monitoring, version upgrades, and day-to-day maintenance of AI Operations services.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree or above in Computer Science, Software Engineering, Artificial Intelligence, Automation, or related disciplines.
• Minimum 5 years of experience in software development, cloud computing, system operations, platform engineering, or related technical fields.
• Solid understanding of Microsoft technologies, architectures, and associated operating principles.
• Proven experience in cloud service deployment, administration, monitoring, optimization, and troubleshooting.
• Proficiency in Python programming and script development.
• Strong knowledge of Linux and Windows Server administration and operations.
• Hands-on experience with containerization technologies such as Docker and Kubernetes.
• Familiarity with monitoring platforms, log analysis tools, and IT automation solutions.
• Understanding of Large Language Model (LLM) applications and AI technologies, including RAG, AI Agents, MCP, and related operational use cases.
• Must hold at least two Microsoft certifications.
• Preferred certifications include: 

• Occasional infrequent in person activity may be required

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.