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AI Deployment Manager

Role overview

Qualifications

  • Experience leading technical or AI-driven SaaS implementations
  • Strong project management skills paired with a consultative, customer-first mindset
  • Comfort working with technical concepts, data, and analytics
  • Ability to translate complex technology into clear, actionable plans

Responsibilities

  • Lead customer deployments end-to-end
  • Turn ambitious AI initiatives into live, adopted solutions
  • Ensure deployments run smoothly, on time, and against clearly defined success metrics
  • Provide clarity, structure, and momentum to complex initiatives

About the company

Cresta logo

Cresta

Customer Experience & Contact Centers

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Intuit, Cox Communications, Dropbox, and Blue Nile.

Company details

Company typeScaleup
IndustryCustomer Experience & Contact Centers
Company size51 - 200

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Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager in APAC, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes as we expand in the APAC region. 

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like:

  • Customers launch AI solutions that actually get used—and drive real business outcomes
  • Deployments run smoothly, on time, and against clearly defined success metrics
  • Customers leave deployment confident, excited, and ready to scale
  • Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
  • You consistently turn complexity into forward progress

Qualifications We Value:

  • Experience leading technical or AI-driven SaaS implementations
  • Strong project management skills paired with a consultative, customer-first mindset
  • Comfort working with technical concepts, data, and analytics
  • Ability to translate complex technology into clear, actionable plans
  • Bias toward execution, outcomes, and ownership
  • Thrives in fast-paced, high-growth environments

Why You’ll Love This Role:

  • You’ll own some of the most visible and impactful work at Cresta
  • You’ll work hands-on with cutting-edge AI used by leading enterprises
  • You’ll partner deeply with customers and see the impact of your work firsthand
  • You’ll collaborate with world-class teams across product, engineering, and GTM
  • You’ll help define what “great AI deployment” looks like at scale

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role includes Base + Bonus + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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