Epic Client Server Administrator (ECSA)

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Work Shift

Work Day(s)

Shift Start Time

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Experience

• Onsite: Georgia candidates with once-a-week work from home day

  Remote: Candidates from the following states will qualify for remote opportunity - Alabama, Florida, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Ohio or Missouri

• 5 to 8 years related experience supporting EPIC in ECSA capacity role
• 5 years of experience in application delivery services including Hypervisors (VMWare 6.X, 8.X), Windows Operating systems, Azure Virtual Desktop administration is a plus, Application configuration and Patch Management

Preferred Qualifications

• Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
• Associates degree in Software Engineering or Computer Science
• Experience with network administration using Active Directory Group Policy Objects as well as systems administration
• CCAA
• 3+ years of experience in healthcare setting
• Epic ECSA101, 102 and 105
• Epic ECSM
• Experience with Azure Virtual Desktop environments

Education

• High school diploma or equivalent

Certification Summary

• Epic ECSA101
• Epic ECSA 102 or Epic ECSA 105

Knowledge, Skills, and Abilities

• Demonstrate well-developed organizational, written communication and analytical skills
• Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Job Responsibilities

• Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
• Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
• Provides support of Azure Virtual Desktop (AVD) environment as needed
• Develops and maintains Standard Operating Procedures in AVD environment as needed.
• Evaluates hardware and software, including peripheral, output, and related equipment.
• Participates in the development and implementation of AVD-related operational procedures and standards with other team members.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Develops and implements testing strategies and document results.
• Troubleshoots and resolves complex problems.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Provides support for EPIC printing.
• Deploys virtual servers as needed across environment
• Manages, supports, and optimizes delivery of applications/software.
• Maintains a highly available and disaster recovery configuration including monthly testing.
• Maintains and standardizes AVD images as needed.
• Patches environments monthly meeting department goals.
• Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
• Monitors AVD farm resources and take actions as needed.
• Participates in special projects as required.
• Performs other duties and responsibilities as required.
• Keeps current with relevant technologies that apply to their day to day job.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.