Sr Product Manager - New Product Development, Credit Card

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As the Senior Product Manager – New Product Development, Credit Card, you'll play a pivotal role in shaping the future of BECU’s credit card products and member experiences. You'll transform strategic ideas into innovative solutions that help members achieve their financial goals while driving portfolio growth and digital innovation. Working across teams, you'll lead product discovery, define roadmaps, and guide initiatives from concept through launch, ensuring every solution delivers meaningful value for members and measurable business results.

In this role, you'll have the opportunity to influence strategy, champion member-centric thinking, and collaborate with talented partners across the organization. Your expertise in product management, Agile delivery, and stakeholder engagement will help bring new capabilities to life while advancing BECU's commitment to innovation, operational excellence, and exceptional member experiences.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, CA, AZ, TX, NC, SC, GA, or VA. If you’re located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.  For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

WHAT YOU’LL DO:

• Lead Product Discovery: Explore member needs through research, stakeholder interviews, market analysis, competitive benchmarking, and industry trend assessments to uncover opportunities for innovation.
• Identify Growth Opportunities: Discover ways to enhance the member experience, increase credit card engagement, drive digital adoption, improve operational efficiency, and support portfolio growth.
• Develop Product Strategies: Create compelling product recommendations, business cases, and capability proposals that align with the strategic direction established by New Product Development leadership.
• Define Product Vision: Partner with stakeholders to establish product vision, desired outcomes, success metrics, and business objectives for assigned initiatives.
• Evaluate Emerging Solutions: Assess vendor capabilities, fintech solutions, platform enhancements, and emerging technologies to identify opportunities that support evolving business needs.
• Drive Product Roadmaps: Support the execution of multi-quarter product roadmaps established by Credit Card and New Product Development leadership, helping ensure strategic initiatives remain on track.
• Manage Product Intake & Prioritization: Lead intake, analysis, prioritization recommendations, and requirements development for new product initiatives and enhancements.
• Collaborate Across the Enterprise: Work closely with business partners to identify dependencies, assess impacts, address risks, and coordinate implementation considerations across teams.
• Prioritize for Maximum Value: Continuously evaluate initiative priorities by balancing business value, member needs, regulatory requirements, and operational impacts.
• Support Delivery Planning: Provide recommendations for roadmap sequencing, release planning, and delivery readiness to help ensure successful implementation.
• Lead End-to-End Product Delivery: Guide assigned initiatives from concept through implementation and post-launch performance monitoring, ensuring successful outcomes throughout the product lifecycle.
• Develop Product Requirements: Facilitate the creation and refinement of epics, process flows, business rules, acceptance criteria, and supporting product documentation that enables successful delivery.
• Manage Delivery Risks: Proactively identify and mitigate risks, blockers, dependencies, and implementation challenges to keep initiatives moving forward successfully.
• Support Quality & Readiness: Partner with teams during testing, validation, defect triage, and go-live readiness activities to help deliver high-quality solutions.
• Advance Agile Excellence: Support the continued evolution of Agile product management practices and delivery excellence across the organization.
• Support Successful Product Launches: Partner with Marketing, Tech, Operations, Retail, Contact Center, and Communications teams to help ensure successful go-to-market planning and launch readiness.
• Build Strong Partnerships: Collaborate with internal and external stakeholders to align priorities, resolve challenges, and facilitate informed decision-making.
• Measure Product Success: Develop measurement frameworks, KPIs, reporting requirements, and performance dashboards to evaluate product performance and identify opportunities for continuous improvement.
• Champion Innovation & Collaboration: Promote a culture of innovation, accountability, collaboration, and member-centric decision making while helping teams achieve shared goals.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• The opportunity to influence the future of BECU's credit card products.
• A highly collaborative environment where your ideas help shape product strategy and innovation.
• The ability to lead high-visibility initiatives from discovery through implementation and continuous improvement.
• Exposure to executive leadership, cross-functional teams, fintech partners, and emerging technologies.
• Meaningful work that directly improves the financial well-being and experiences of BECU members.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required. Advanced degree preferred.
• 7 years of experience in product management, product development or product operations. 

Desired Qualifications:

• Experience managing or developing credit card products, including product strategy, roadmap development, feature delivery, and cross-functional implementation.
• Experience using Azure DevOps or a similar Agile work management platform (e.g., Jira) to manage epics, features, backlogs, user stories, and Agile delivery.
• Previous experience overseeing all elements of the product development life cycle.
• Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision.
• Experience in managing highly effective cross-functional teams.
• Previous experience understanding and determining product strategies based on the voice of the customer.
• Experience managing and maintaining vendor relationships.
• Exceptional writing, editing, and presentation skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.