Client Success Manager - 1452 - Colombia

About the client:

Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels.

This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively.

Experience in a digital marketing agency is preferred.

What you’ll be doing:

• Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams.

• Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction.

• Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback.

• Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards.

• Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out.

• Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations.

Who are we looking for?

• 4+ years of experience as an Account Manager or in a related field.

• Fluent in English, oral and written.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.

• Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.

• Proficiency in CRMs, project management, and industry-standard tools and software.

• Experience in digital marketing agencies is preferred.

• Foundational digital marketing knowledge is preferred.

Position: Client Success Manager

Remote Status: Fully Remote

Preferred Location: LatAm, South Africa

Working Hours: 9 am to 5 pm MT

Holidays: Local US Holidays

Salary: USD 2000 - 3000 per month

Internal Job ID: 1452