TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions consist of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.
Our Team and What We'll Accomplish Together
The Operations Specialist plays a critical role in developing, scaling, and maintaining the operational frameworks and data integrity protocols that support business needs. This position sits at the intersection of process architecture and data governance, acting as the bridge between client incidents/inquiries and internal technical teams.
Moving away from manual data manipulation, the Operations Specialist focuses on executing advanced system reconciliations, managing real-time automated alerts, and diagnosing root-cause data anomalies before they impact downstream consumer environments. As a primary operational anchor, this role coordinates process rollouts, authors comprehensive SOPs, manages vendor deliverables, and collaborates with cross-functional project teams to ensure technical requirements and operational risks are deeply evaluated during initial planning phases.
What You’ll Do
- Incident Management & Client Relations:
- Own the incident management flow for assigned tickets, ensuring compliance with defined SLAs and achieving high satisfaction via client feedback and surveys
- Act as the bridge between client inquiries and key internal team members (Sales, Client Success, Product, and Development)
- Proactively monitor data for risks to prevent escalations
- Maintain open availability via CRM tools while ensuring all official incidents are documented and escalated through the appropriate tools and channels
- Stakeholder Management & Project Coordination:
- Collaborate with technical and non-technical stakeholders to explain and enforce data file submission requirements
- Represent operations on cross-functional project teams, contributing early requirements and identifying operational risks
- Join regular client calls to discuss priorities, knowledge gaps, and project initiatives
- Process Architecture, Documentation & Rollout:
- Support the development and implementation of scalable operational processes and workflows
- Create and maintain comprehensive operational documentation, including SOPs, workflows, and data governance policies
- Coordinate cross-functional process rollouts and communication activities to guarantee operational consistency
- Monitor process effectiveness continuously, recommending improvements based on customer feedback and business metrics
- Data Integrity, Alert Management & Ingestion Governance:
- Execute advanced data quality reconciliations, structural validations, and balance checks across incoming automated datasets
- Monitor, triage, and route critical automated system alerts in real time
- Proactively investigate and resolve complex data inconsistencies to ensure clean delivery to downstream platforms
- Trace root causes of systemic data intake errors, applying updates to prevent recurring issues
What You Bring
- Advanced knowledge of how structured data ingests, validates, and flows through automated master platforms into downstream consumer databases
- Complete comprehension of technical dataset structures, formatting parameters (Excel, CSV, TXT), and relational variances across retailer, distributor, and manufacturer landscapes
- Deep understanding of workflow design, gap analysis frameworks, and standard operating procedure (SOP) design logic
- Foundational principles of early risk identification, impact assessment, and mitigation mapping within cross-functional project environments
- Fluent English communication (French is a plus)
- At least 3 years of experience working directly with clients focused on customer satisfaction
- Availability to work Mountain Time Zone - able to work flexible hours
- SQL query experience is a plus
- Agribusiness experience is a plus
Skills
- Data Quality Validation & Reconciliation: The ability to execute advanced structural audits and balance checks across incoming automated data feeds to verify precision
- Automated Alert Triaging: Real-time analysis, routing, and management of automated platform alerts to prevent dirty data from corrupting downstream systems
- Root-Cause Investigation: Isolating, diagnosing, and resolving platform delivery failures and structural data anomalies bypassing standard automated systems
- Technical Requirement Enforcement: Aligning file specifications and data parameters confidently with technical and non-technical external submission teams
- SOP & Process Mapping Documentation: Drafting technical guides, operational workflows, and highly accessible compliance policy frameworks
- Project & Vendor Tracking: Managing delivery milestones, verifying compliance to operational standards, and tracking vendor timelines
- Systems Thinking & Judgement: Recognizes how minor file variances propagate across complex data pipelines while deploying sharp analytical judgment to triage automated alerts and enforce master business rules
- Collaboration: Seamlessly integrates into multi-disciplinary project teams, advocating for operational health and ensuring operational risks are fully addressed during early design phases
- Digital Fluency & Learning Agility: Proactively masters new validation tools, embraces automated process architectures, and rapidly scales personal technical knowledge to match changing business platforms
- Curiosity & Critical Thinking: Constantly investigates operational workflows to identify hidden processing friction points, challenge legacy habits, and root out systemic data errors
- Emotional & Social Intelligence: Communicates with diplomacy, clarity, and professionalism when translating technical parameters for non-technical stakeholders
- Leadership Courage: Confidently establishes, communicates, and enforces rigorous data ingestion standards with external vendors and client partners to preserve dataset purity
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let’s make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
