CMDB Configuration Manager (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.     

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for CMDB Configuration Manager to support Kentro's Veterans Affairs ESOM contract. 

The Configuration Manager provides support for ITSM/CMDB Operationalization efforts within the VA's IT environment, focusing on Service Configuration Management (SCM) process implementation to support Enterprise CMDB Operationalization. This is a full-time, fully remote position vital to mission accomplishment and the sustainment of IO/VA operations and Veteran Programs.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $135-155K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

SCM Governance

• Contribute to SCM governance documentation, including policy, procedures, work instructions, and training materials for internal and external process customers.
• Support the SCM Process Owner with SME knowledge to advance SCM program maturity, including participation in Governance and Advisory Boards.
• Evaluate SCM process activities and recommend continuous improvement opportunities, including automation and ITSM tool workflow enhancements.

CMDB Health and Data Quality Management

• Support CMDB Health activities related to Completeness, Compliance, and Correctness of Configuration Items (CIs), including configuring CMDB Health functions within the ITSM tool.
• Analyze CI data to support SCM process improvement and ensure alignment with the Common Service Data Model (CSDM) and TBM Services Model.

CMDB Configuration Auditing

• Support CMDB Configuration Audits, including development of automated audits leveraging ITSM tool audit functions.
• Utilize auditing tools and scripting to optimize ITSM tool audit functions.

Services Data Management

• Create and maintain Services Data in the CMDB, including Business Services, Mapped Application Services, and Technical Services.
• Support SCM process automation efforts such as Discovery and Service Mapping supporting CMDB CI ingestion.
• Complete day-to-day SCM process activities, including Service Requests,
• Change Requests, and customer inquiries.
• Reporting and Stakeholder Communication
• Support creation of reports and dashboards analyzing CMDB CI data using ITSM tool functionality or additional reporting tools.
• Provide timely status reporting on SCM sustainment activities and participate in ITSM tool UAT activities as required.

• Bachelor's degree in Information Systems Management, Technology Management, Computer Science, or a related field, plus 10+ years of relevant experience; an additional 8 years of relevant experience may be substituted for the education requirement.
• Experience supporting the implementation of Service Configuration Management and CMDB process functions.

Technical Skills

• Proficiency with ServiceNow, including ITOM Suite (Discovery, Service Mapping, Event Management), ITSM modules (Incident, Change, Problem, CMDB), and Strategic Portfolio Management Suite (APM, TPM).
• Experience with CMDB Health configuration and knowledge of the Common Service Data Model (CSDM) and TBM Services Model.
• Familiarity with automated CI ingestion workflows and Discovery/Service Mapping integrations.

Process and Analytical Skills

• Working knowledge of IT Service Management (ITSM) frameworks and methodologies.
• Experience supporting CMDB Health Auditing processes, including Completeness, Compliance, and Correctness assessments.
• Ability to analyze CI datasets and translate findings into actionable process improvements.

Soft Skills

• Excellent written and verbal communication skills, including producing clear reports and dashboards.
• Ability to work independently in a fully remote environment while coordinating with cross-functional teams.
• Strong attention to detail and commitment to data accuracy and integrity.

 Preferred Qualifications:  

• Experience with ServiceNow CMDB, Change Management, or SCM modules.
• Experience with government-aligned ITSM processes for Change, Release, and Service Configuration Management.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.