Remote Principal ServiceNow Platform Architect (CTA) (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.     

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Remote Principal ServiceNow Platform Architect (CTA) to support VA ESOM Contract. This position owns the technical vision for the VA ServiceNow platform, setting architectural standards, governing solution design, and serving as the authoritative technical voice on platform direction. The architect carries platform-level technical decisions on behalf of the client, providing architectural analysis and recommendations that determine how the platform evolves.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours, with availability to travel for meetings.

Compensation Range: The salary for this position is between $240K-$260K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Platform Architecture: End-to-end architecture of the VA ServiceNow environment and the To-Be platform roadmap across instances, applications, and integrations.
• Architecture Governance: Design standards and platform guardrails across ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB/CSDM, and HAM/SAM, covering instance strategy, scoped app standards, upgrade and release management, and performance engineering.
• Integration Standards: Integration patterns and standards for IntegrationHub, REST/SOAP, MID Server, and ETL.
• Final Technical Authority: Last escalation point across all VA ServiceNow workstreams, hands-on enough to work directly in scripts, ACLs, business rules, and instance configuration.
• Technical Leadership: Coaching architects, technical leads, and developers across delivery pods, and oversight of SDLC, CI/CD, cloning strategy, and upgrade cadence.
• Solution Trade-offs: Analysis of alternatives between out-of-box capability, configuration, and custom development, balancing maintainability with mission requirements, and explaining those trade-offs clearly to VA technical staff.
• Growth Support: Technical volume development with Capture teams on major ServiceNow proposals.

• Recognized as the technical authority for the VA ServiceNow platform, with architectural decisions consistently routed through this role before solution paths are committed.

• A documented and governed platform architecture, with design standards applied consistently across all workstreams and instances.

• Technical issues resolved at the architecture level rather than escalated to client leadership.

• Reduced technical debt and custom development, through consistent trade-off analysis and enforcement of platform standards.

• Delivery teams operating against clear architectural standards, with fewer rework cycles caused by design ambiguity.

• Bachelor's degree required, in Computer Science, Systems Engineering, or a related field.
• 12+ years progressive IT experience, including 8+ years hands-on ServiceNow architecture across multiple enterprise deployments and platform releases, with 5+ years in senior or principal technical leadership.
• Platform Depth: Expert command of the data model, security model (ACLs, roles, domains), scripting (server/client, Flow Designer), performance tuning, and instance and upgrade strategy, earned across many releases.
• Enterprise Scale: Architected and governed large ServiceNow environments with high user counts, multiple instances, extensive integrations, and multi-module footprints.

 Preferred Qualifications:  

• Experience with a large federal agency or a comparable large-scale enterprise ServiceNow environment.
• Track record consolidating fragmented legacy tooling onto ServiceNow.
• TOGAF or SAFe implementation experience in a federal context.
• Multiple Certified Implementation Specialist (CIS) certifications across ITSM, ITOM, and HAM/SAM

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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