Overview:
Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.
Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com.
Responsibilities:
- Partner closely with Sales Representatives throughout the sales cycle, serving as the technical solution expert on client calls and meetings.
- Customize and tailor presentations, proposals, and solution decks to address each prospective client's specific data center environment and needs.
- Deliver presentations directly to clients and prospects, clearly articulating Sprout's service capabilities and value proposition.
- Scope and design solutions covering physical decommissioning, EOL spares capacity management/harvest, and OEM/VAR RMA management.
- Advise on and support logistics management for ITAD and spares, including chain-of-custody and secure transport considerations.
- Provide subject-matter expertise on server installation, TPM break/fix, hardware troubleshooting, and data wipe/destruction methodologies.
- Respond to RFPs/RFIs and technical questionnaires with accurate, compelling, and compliant technical content.
- Build trusted relationships with client technical stakeholders (data center managers, IT operations, procurement) to support deal progression.
- Collaborate with operations, engineering, and delivery teams to ensure proposed solutions are deliverable and priced appropriately.
- Stay current on industry trends, OEM/VAR practices, and evolving data center hardware lifecycle standards.
Qualifications:
- 10+ years of relevant experience within a technology services company, OEM, or VAR.
- Direct experience providing solutions to hyperscale DC operators and the tier below hyperscale
- Demonstrated hands-on experience with physical decommissioning of data center environments.
- Experience with EOL spares capacity management and parts harvesting.
- Working knowledge of OEM/VAR RMA management processes.
- Experience with logistics management for ITAD (IT Asset Disposition) and spares.
- Hands-on experience with server installation.
- Experience performing TPM (Third-Party Maintenance) break/fix support.
- Strong hardware troubleshooting skills across server, storage, and networking equipment.
- Experience with secure data wipe and data destruction methods and standards.
- Excellent written and verbal communication skills, with confidence presenting to external clients.
- Demonstrated ability to customize and deliver presentations tailored to a specific audience.
- Comfortable operating in a client-facing, sales-support capacity alongside quota-carrying Sales Reps.
- Prior experience in a Sales Engineer, Solutions Engineer, or Solutions Consultant role.
- Familiarity with data center relocation and lifecycle management projects.
- Industry certifications related to data destruction, asset disposition, or hardware maintenance (e.g., NAID AAA, R2, e-Stewards).
- Experience responding to formal RFP/RFI processes.
EEO – Equal Employment Opportunity
The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification
