Logo for Eton Technologies

Customer Service Support Specialist

Eton Technologies

Role overview

Qualifications

  • Minimum of 2 years of experience in guest relations or related fields
  • Excellent verbal and written communications skills in English
  • Degree in hotel management or related field
  • Basic knowledge of MS-Office

Responsibilities

  • Resolve guest related issues in a friendly and efficient manner
  • Collect feedback from guests and share with appropriate parties
  • Maintain calm during call pressures of irate customers
  • Spearhead in problem solving

Key facts

Hard skills

Guest Relations Call Center Experience

Other skills

  • Problem Solving
  • Customer Service
  • Organizational Skills
  • Email Etiquette
  • Active Listening
  • Microsoft Office
  • Communication
  • Social Skills
  • Detail Oriented
  • Multitasking
  • Client Confidentiality

About the company

Eton Technologies logo

Eton Technologies

IT Services & IT Consulting

Company details

IndustryIT Services & IT Consulting

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Seeking CUSTOMER SERVICE SUPPORT SPECIALIST for Hospitality Industry

Statement of Purpose:
We are looking for a highly efficient “Customer Service Support Specialist” for hospitality industry. The candidate will be an integral part of the team working closely for customer satisfaction thus ensuring brand identity. The guest relations speciality will be responsible for resolving guest related issues in a friendly and efficient manner. Other responsibilities include collecting feedback from the guests and sharing the feedback with the appropriate parties to minimize future related problems.

 

Who would be an ideal candidate?
Minimum of 2 years of experience in guest relations, guest service, and or related fields
Experience handling guest relations and resolving guest grievances.
Experience of working in an in-bound call center at the position of customer relationship manager / customer care executive will be the most preferred choice.
Previous experience working with US or UK customers is a plus
Ability to talk with a US or UK accent is preferred.
Degree in hotel management or related field and exposure in handling queries / needs of international guest.
Previous experience in handling international guests in the F & B department (restaurant of a five-star hotel) will be an added advantage.
Excellent verbal and written communications skills in English language.
Phone and email etiquettes are expected.
Excellent organizational skills and active listening to minute details is a must.
Basic knowledge of MS-Office is a must.
Maintaining calm during call pressures of irate customers.
Willing to work in night-shifts (grave yard shifts).
Spearheaded in problem solving.
Ability to identify and resolve issues as they arise.
Detail oriented with the ability to multi-task and meet tight deadlines.
Ability to prioritize, maintain confidentiality, and interact with all levels of management across the organization.
Excellent interpersonal skills and experience.
Excellent computer skills (MS Office, Word, Power Point and Excel)

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Related jobs

WorldwideCustomer Support

Other jobs at Eton Technologies

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.