Virtual Financial Consultant

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

Client Engagement & Relationship Management

• Proactively engages mass affluent clients through virtual channels — including video, phone, and digital platforms — to assess financial needs and deliver tailored financial guidance.
• Builds and grows a book of business within the mass affluent segment through referrals from Flagstar Bank retail partners, proactive outreach, and ongoing client relationship deepening.
• Identifies opportunities to refer clients to other Flagstar business lines — including Private Bank, Mortgage, and Consumer Lending — as appropriate to the client's needs.

Financial Planning & Advisory

• Develops and presents comprehensive financial plans encompassing investment management, retirement planning, estate planning considerations, and risk management strategies.
• Recommends and sells a broad range of covered investment and financial products in accordance with Flagstar Wealth Services' R-INV Sales Program policies and procedures.
• Stays current on market trends, product offerings, and regulatory changes to provide informed and compliant financial advice.

Compliance, Documentation & Quality Assurance

• Maintains complete and accurate records of client interactions, recommendations, and transactions in designated systems of record in compliance with applicable requirements.
• Adheres to all Quality Assurance processes and standards established to monitor compliance with the R-INV Sales Policy.
• Participates in ongoing training, compliance reviews, and performance assessments as required by Flagstar Wealth Services leadership.
• Uses independent judgment and discretion to make decisions regarding client financial planning recommendations, product suitability determinations, and escalation of client concerns.
• Analyzes and resolves problems pertaining to client account issues, service delivery gaps, and compliance-related matters within the virtual advisory model.
• Uses independent judgment and discretion to make decisions regarding client financial planning recommendations, product suitability determinations, and escalation of client concerns.
• Analyzes and resolves problems pertaining to client account issues, service delivery gaps, and compliance-related matters within the virtual advisory model.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Finance, Business, Economics, or a related field. Or5+ years of relevant experience
• Minimum experience required: 2+ Years of experience in financial services, wealth management, or investment advisory roles, with demonstrated experience serving mass affluent or retail investment clients.
• Active FINRA Series 7 and Series 66 (or Series 63 + Series 65) licenses required at time of hire.
• Active Life & Health Insurance license required, or ability to obtain within 90 days of hire.
• Strong proficiency with virtual engagement tools including video conferencing platforms, CRM systems, and digital financial planning software.

Preferred Qualifications:

• Education level preferred: Choose an item. (Add applicable additional detail i.e. field of study preferred or equivalent work experience if applicable)
• CFP® (Certified Financial Planner) designation, or active progress toward certification.
• Experience with brokerage or advisory platforms such as LPL Financial, Raymond James, or similar broker-dealer/investment adviser platforms.
• Familiarity with fiduciary standards and suitability requirements under Regulation Best Interest (Reg BI).
• Prior experience in a virtual or phone-based financial advisory model.

Job Competencies:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Communicates Effectively: Delivering communications that convey a clear understanding of the unique needs of different audiences
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Strong financial acumen with the ability to explain complex investment and financial planning concepts clearly, accurately, and in compliance with applicable regulatory standards.
• High ethical standards and demonstrated commitment to regulatory compliance, suitability, and client-first advisory practices.
• Consultative sales approach with a client-centric mindset and the ability to identify needs and deliver tailored financial solutions.
• Self-motivated and highly organized, with the ability to manage a virtual book of business independently, prioritize competing demands, and maintain attention to detail.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Extensive periods of sitting and computing

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Ban