Client Management Associate

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

In this role you can shine on the front lines as a trusted advisor for our clients. Acting in a multi-faceted role as coach, analyst, strategic advisor, project manager, and product expert, you’ll focus on helping our clients improve the benefits they reap from working with Teladoc Health products and platforms. You’ll manage your own strategic portfolio of Teladoc Health’s small to medium-sized clients, ensuring they are continually driving value for their business in the form of increased member enrollments, participation, and renewals. Ultimately your efforts will lead to better health for your clients’ members. 

As you manage your own client portfolio, you’ll work cross functionally with all Department within Teladoc Health. This will give you visibility and growth opportunities within the company. 

Essential Duties and Responsibilities

• Support a portfolio of thousands of Health Plan Teladoc Health clients
• Work with clients and Sales to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings 
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, Billing, and Sales, as required 
• Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts 
• Ensure clients and their members are utilizing key product features to maximize success 
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn 
• Work across multiple internal systems to audit and reconcile client records, correct data inconsistencies, and maintain accurate reporting, billing, and marketing contacts.
• Lead strategic presentations for the top 100 clients and their consultants, translating reporting insights, marketing opportunities, and other client needs into clear recommendations and actionable next steps.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 1+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company 
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style 
• A sincere interest in your clients and co-workers 
• The flexibility and agility to work cross-functionally in a fast-paced environment 
• A strong focus on results, with a passion for finding smarter, better ways to achieve goals 
• Strong problem-solving skills and keen attention to detail 
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness 
• Very detail oriented and able to handle this volume of clients

The base salary range for this position is $60,000 - $65,000. In addition to a base salary, this position is eligible for commission, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. 

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.