Active Care APP Manager

Job Description

A bit about this role:

This position represents an amazing opportunity for an ambitious APP leader ready to take on a crucial role building out and leading the Active Care Service for Devoted Medical Primary Care.

As an Active Care APP Manager, you will be responsible for the clinical and operational oversight of a team of Advance Care Providers (APP) who will deliver world class primary care to Devoted Health Plan members. This position also includes direct clinical responsibilities in caring for our patients.  

On a day-to-day basis you will work closely with the primary care leadership team, the APPs on your team, and cross functionally to deliver on our ambitious objectives. This is an amazing opportunity for professional growth within the organization. 

You will be building a best in the nation virtual primary care practice supported by advanced AI-enabled technology, a network of clinical and community outreach professionals, and comprehensive Devoted Medical programs — including virtual urgent care, specialty care such as behavioral health, complex care management, and clinical pharmacy services. This position offers the opportunity to impact patient outcomes at scale in a modern, tech-supported care environment.  

You will report directly to the Medical Director for primary care. 

Overview:

This role will be APP Manager on the Active Care service.  Active Care is one of the core teams within the primary care departments.  The Active Care team is responsible for stabilizing and managing complex primary care patients with multiple chronic conditions. Active Care works with a panel of members with uncontrolled chronic disease, acute disease in need of investigation and treatment,  and preventative health needs in a longitudinal care model alongside other APPs and Physicians.  This role will launch in the Summer/Fall of 2026 and this role will serve as a crucial contributor to the buildout of the delivery model. 

This role is for a clinical leader who develops, supports and guides a team of APPs providing primary care through telehealth while also leading process improvement projects that help develop our primary care operation. The APP manager will excel at change management, communication, and culture building in a rapid change environment. The APP Manager will also consistently ensure their team delivers high-quality, member-centered care, adheres to workflows, meets program expectations and continues to grow clinically. 

This role requires strong communication skills, process improvement skills and a focus on performance coaching. You will also maintain a limited panel of visits to stay connected to clinical work and program workflows.

Your Responsibilities and Impact will include:

Team Coaching, Development & Support

• Provide ongoing coaching to support strong clinical reasoning, member communication, documentation quality and overall member-centered care.

• Conduct regular 1:1s to ensure providers feel supported, clear on expectations and connected to the team.

• Offer clear and timely feedback when performance, behavior or workflow adherence needs improvement.

• Develop and execute individualized coaching and strategic action plans to help APPs meet performance expectations and achieve growth goals.

• Conduct annual performance reviews to assess progress, celebrate strengths and identify areas for development.

• Foster a team environment rooted in transparency, shared learning and psychological safety.
   

Performance & Quality Oversight

• Monitor performance trends and visit quality using dashboards, documentation review and direct observation.

• Identify performance variation early; reinforce strengths and address gaps with collaborative improvement planning.

• Ensure providers maintain consistent workflow adherence, productivity expectations, time management and quality of member interactions.

• Assist in developing and refining standard operating procedures (SOPs), ensuring that our workflows stay aligned with our mission as our program grows and evolves (we build the plane while we fly it).

• Partner with leadership and clinical programs to support ongoing upskilling and shared best practices. 

Program Design

• Collaborate closely with primary care leadership to define the key features of the Active Care Service

• Vision and design new workflows to support our core objectives.  Lead the implementation of those new workflows and ensure they are effective by closely monitoring effectiveness

• Foster a culture of interdisciplinary cross-team collaboration between the Active Care team and the seven other teams closely supporting primary care patients. 

Operational & Scheduling Support

• Monitor team capacity, schedule coverage, visit volume patterns and PTO to ensure stable access to care.

• Collaborate with scheduling and operations partners to balance provider availability and program needs.

• Support onboarding and orientation of new clinicians, helping them build confidence with systems and workflows.

• Assist with onboarding ramp-up plans, ensuring new hires are integrated successfully and supported through their early months.

• Participate in interviewing and selection of APP candidates, helping ensure strong clinical and cultural fit.

• Engage in special operational projects and process improvement initiatives that strengthen team efficiency and member experience.
   

Clinical Responsibilities

• Complete a smaller number of weekly clinical visits flexing based on staffing and program needs.

• Coordinate care with interdisciplinary teammates, external providers and caregivers.

• Utilize Devoted’s internal clinical systems and contribute feedback that improves tools and workflows over time.

Required skills and experience:

• Prior primary care clinical background with strong management experience  

• 3+ years NP clinical experience in relevant care settings.

• Demonstrated experience leading change

• Strong track record supporting, mentoring or developing clinicians.

• Stellar communication skills and comfort navigating change.

• Experience working in interdisciplinary teams.

• Fluid usage of the Google suite of products.

• Active, unrestricted RN + APRN licensure and national certification.

• Willing to obtain additional state licensure with support.

Desired skills and experience:

• You are a servant leader who believes your team’s success is your success. You create clarity, build trust and support others to grow.

• Your team feels supported, respected and empowered to do their best work.

• You are comfortable giving direct, kind, actionable feedback – and receiving it in the same way.

• You stay organized and attentive to detail, and use data to ground coaching conversations.

• You are steady in change – you adapt quickly, stay positive and help others do the same.

• You enjoy problem-solving and improving systems, and are energized by working in a collaborative, mission-driven environment.

• You can think at the systems level while still noticing what needs attention day-to-day.

• Member experience remains strong and aligned with Devoted’s culture of compassion and advocacy.

Salary range: $121,000 - $171,720 annually

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.