Customer Service Support Agent

This is a remote position.

Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!

Requirements

• Personal Computer (Mac computers not be accepted)
  
• High Speed Internet
  
• Phone Service with a smart phone
  
• Valid photo ID
  
• Secluded space in your home away from noise such as children, pets, construction, or other background noises.
  
• A genuine passion for helping and connecting with people
  
• Outstanding verbal and written communication skills
  
• Ability to multitask and problem-solve in a fast-paced environment
  
• Empathy and patience to handle diverse customer needs
  
• Previous customer service experience is a plus, but not required
  
• Pass a background check 
  
  
  

Benefits

• Work remotely from the comfort of your home or preferred location
  
• Competitive compensation with performance-based bonuses
  
• Extensive training and ongoing professional development opportunities
  
• Collaborative team culture that celebrates your achievements
  
• Flexible hours with 24/7 availability
  
• Set your own schedule
  
• Pay rate of $0.20 to $0.32 per talk minute
  

The average pay is $13.00 per hour (this is a .25 cent per-talk-minute client), and the higher the call volume, the more you are paid. Check out some of the peak-time earnings of our agents per pay period: 

SRodri**** $1,024.75

MNel*** $623.98

DBe** $1,179.98

LAnde*** $993.69

LAndr*** $1,512.05

CGlo** $659.58

PWeb**** $615.59