Logo for NTT DATA

Clinical Service Desk

NTT DATA

Role overview

Qualifications

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required

Responsibilities

  • Handle inbound customer calls from healthcare customers regarding clinical applications
  • Track and document comments, close or escalate incident tickets in a timely manner
  • Drive resolution of incidents on a 24/7 desk
  • Ensure a quiet, private workspace with high speed, wired internet

Key facts

Hard skills

Call Center Experience Clinical Investigations Incident Management Internal Documentation

Other skills

  • Customer Service
  • Social Skills
  • Typing
  • Active Listening
  • Time Management

About the company

NTT DATA logo

NTT DATA

IT Services & IT Consulting

NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Clinical Services Desk 

Job Description: 
  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
  • All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Have a working cell phone for manager communication and Two-Factor Authentication
Basic Qualifications:
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience 
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
Preferred Skills:
  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller’s needs / requests
  • Exceptional ability to work optimally in a fast-paced environment

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is [annual salary range OR hourly range $25.00 to $31.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for NTT DATA’s Employee Assistance Program (EAP) and Discount Perks.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Help Desk Technician Related jobs

CanadaHelp Desk Technician

Other jobs at NTT DATA

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.