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System Help Desk

TSK | Global

Role overview

Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho, ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • BSc/BA in IT, Computer Science or relevant field

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process

Key facts

  • Remote from: Anywhere
  • Freelance
  • Help Desk / Technical Support
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Mobile Devices
  • Communication
  • Customer Service
  • Patience
  • Technical Acumen

About the company

TSK | Global logo

TSK | Global

Business Consulting & Services

We are the ultimate solution to your HR department with low-cost operations and high efficiency and delivery, especially when it comes to personal, talent management, recruitment, training & development, and compensation departments

Company details

IndustryBusiness Consulting & Services
Company size11 - 50

Links

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Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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