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Technical Services Manager

Freudenberg Group

Role overview

Qualifications

  • Bachelor’s degree in food science, or related field strongly preferred
  • 5+ years of experience in confectionery manufacturing
  • 5+ years of experience in food and confectionery formulation
  • 5+ years of experience in a customer-facing role

Responsibilities

  • Serve as primary technical contact for strategic accounts, providing expert guidance on product selection, formulation support, and application troubleshooting
  • Identify and resolve customers’ technical challenges, including color inconsistencies, anti-sticking issues, and coating performance across confectionery categories
  • Work, train and collaborate with the North American salesforce to strengthen their technical capabilities
  • Conduct trials, testing, and validation work to support product launches and troubleshooting internally at CAPOL and on-site at customers

Key facts

Hard skills

Pharmaceutical Formulation Development Testing Customer Engagement Microsoft Dynamics CRM

Other skills

  • Microsoft Office
  • Collaboration
  • Problem Solving

About the company

Freudenberg Group logo

Freudenberg Group

Plastics & Rubber Manufacturing

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.​ Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf

Company details

Company typeXLarge
IndustryPlastics & Rubber Manufacturing
Company size10001

Links

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Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Serve as primary technical contact for strategic accounts, providing expert guidance on product selection, formulation support, and application troubleshooting.
  • Identify and resolve customers’ technical challenges, including color inconsistencies, anti-sticking issues, and coating performance across confectionery categories.
  • Work, train and collaborate with the North American salesforce to strengthen their technical capabilities.
  • Work with CAPOL R&D teams to translate customer requirements into product prototypes and develop end applications.
  • Conduct trials, testing, and validation work to support product launches and troubleshooting internally at CAPOL and on-site at customers.

Qualifications:

  • Bachelor’s degree in food science, or related field strongly preferred
  • 5+ years of experience in confectionery manufacturing
  • 5+ years of experience in food and confectionery formulation
  • 5+ years of experience in a customer-facing role
  • Ability to work with Microsoft Office software
  • Ability to work with CRM

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Capol LLC

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Marcus Rivera

Chief Revenue Officer

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