Business Operations Coordinator

CGM is hiring a Business Operations Coordinator to execute the day-to-day Finance, HR, and Operations processes that keep the agency running. This is a hands-on execution role: you will run documented systems accurately and reliably. Many of CGM's operational processes are actively being formalized into SOPs. Expect to work from a mix of complete and in-progress documentation, particularly in the first few months, and to flag gaps to your manager or resolve them directly.

What You'll Own

Cash, AP & AR

• Daily cash and banking verification; bill pay execution
• Accounts receivable tracking and escalation, per defined process
• Vendor and contractor invoice review, QA, and payment execution
• Enterprise client invoicing through vendor procurement portals
• AR credit insurance management: premium payment, portal access, and claims filing
• Monthly tech/software expense and seat review

Payroll & Benefits

• Payroll execution and 401(k) contribution administration (TriNet + Vanguard)
• Quarterly commission/bonus data preparation and reimbursement submission
• Annual 1099 filing and annual tax filing data support

HR Administration & Hiring

• HR administration: onboarding/offboarding execution, benefits support, leave administration
• Hiring pipeline coordination (scheduling, screening interviews, communication)
• Contractor compliance execution: onboarding paperwork, documentation, and recordkeeping
• Employee and Contractor Handbook updates

Reporting, Vendor Management & Company Operations

• Monthly Team Utilization, Client Profitability, and Employee Funding reporting
• Weekly Harvest time-tracking review; escalate accounts trending over scoped hours
• Vendor and partner NDA tracking, setup, and new vendor onboarding
• File management for the company (shared Google Drives)
• Monthly close coordination with the controller & bookkeeper

Requirements

• 3+ years executing payroll, HR administration, or finance operations
• Direct experience with an HRIS platform (TriNet or similar), QuickBooks Online, and an AP platform (Bill.com or similar)
• Experience with 401(k) contribution administration or comparable benefits administration is a strong plus
• Track record of following documented processes, with the judgment to flag exceptions and recommend solutions
• Ability to adapt in a highly-dynamic and fast paced environment - prioritizing projects, and defining milestones
• Experience coordinating with external vendors, contractors, and service providers
• Comfort handling sensitive financial and employee data
• An excellent communicator – you enjoy working with internal partners to solve problems with strong written, follow up, and verbal communication skills.
• US resident, working ET hours
• Alignment with our core values: 
• Optimistic: Optimistic; fun to work with; let's get it done and not focus on the negative.
• Pragmatic: Intuitive; critical thinking; user-driven. Humility; not "above" the day-to-day work. Being appreciative of the work of the team.
• Understands bigger picture - thoughtful approach, contextualizing problems, customizing the approach for the client with a tailored playbook.
• Values ownership - Reliable; communicative, responsive, accountable. Always looking for improvement; wants feedback; growth-minded;
• Always on offense - Proactive, actionably curious. With clients, we are pushing the tempo, not just taking orders.

Benefits

• Salary Range: $60,000–$85,000 base, , commensurate with experience and the breadth of finance/HR/compliance-adjacent execution described above.
• Comprehensive health, dental, and vision coverage
• Fully remote work environment
• Flexible work schedules
• Unlimited PTO and sick leave
• 401(k) with company match
• Parental leave
• Home office / work-from-home stipend