Payment Posting Manager

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Remote or Hybrid in New Orleans, LA

Summary Description:
The Payment Posting Manager oversees all aspects of payment posting activities within the physician revenue cycle. This includes timely and accurate posting of payments, adjustments, refunds, and denials in accordance with client agreements. The Payment Posting Manager ensures compliance with HIPAA and PCI standards, maintains clean accounts receivable, and collaborates with internal and external stakeholders to support efficient reimbursement and operational performance.

Job Responsibilities:  

• Ensure accurate and timely posting of EOBs, ERAs, patient payments, refunds, adjustments, and denials according to the defined client agreement
• Ensure month-end deadlines are met, including timely posting, reconciliation, and reporting
• Maintain expert knowledge of payer adjudication processes, medial billing terminology, and contractual adjustment logic
• Oversee reconciliation of bank deposits, EFTs, and payment batches; identify and resolve discrepancies promptly
• Monitor, research, and resolve unapplied or unidentified cash
• Ensure compliance with HIPAA and PCI Compliance standards for secure handling of patient credit card payments
• Ensure EFT/835 EDI setup whenever possible to support automated payment posting and reduce manual processing
• Recruit, interview, hire, onboard, and train new payment posting staff
• Establish and monitor performance benchmarks and KPIs to ensure accuracy, productivity, and quality
• Provide regular coaching, performance reviews, and professional development guidance
• Maintain staffing schedules and allocate workload to meet client requirements and deadlines
• Develop training materials, SOPs, and documentation to support staff competency and standardized workflows
• Collaborate with AR, Denials, Client Services, and Implementation teams to streamline workflows and resolve payment-related issues
• Participate in client onboarding to define payment posting expectations, workflows, and reporting needs
• Prepare and deliver reporting, trend analysis, and recommendations for process improvements
• Ensure operational compliance with payer rules, client guidelines, and internal quality standards
• Support continuous improvement efforts and identify opportunities to streamline processes or leverage automation tools

Skills and Education:    

• High School Diploma or GED
  • College degree preferred
• 5+ years of experience in physician revenue cycle management with a focus on payment posting or cash application
• 2+ years of supervisory or management experience
• Experience in an outsourced RCM or multi-client environment, preferred
• Knowledge of specialty-specific billing practices (radiology, cardiology, orthopedics, primary care, etc.) preferred
• Strong proficiency with EOB/ERA formats, payer adjudication processes, and reconciliation workflows
• Experience with major EHR/PM systems (Cerner, Epic, Athenahealth, eClinicalWorks, NextGen, AdvancedMD, etc.)
• Extensive knowledge of Medical Billing Processing and Office Management
• Knowledge of business management and basic accounting principles to direct the medical billing process
• Familiarity with automation tools, RPA, or AI-based payment posting technologies, preferred
• Proficiency in Excel and ability to work effectively in a data-driven, technology-enabled environment
• Strong communication, analytical, problem-solving, and organizational skills
• Ability to establish and maintain effective working relationships with team members, supervisors, managers, clients, and providers
• Ability to prioritize workload and manage multiple responsibilities in a highly organized, efficient, and effective manner
• Knowledge of HIPAA, billing compliance, CMS regulations, and fraud/abuse regulations

Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Revenue Cycle Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.