Billing Service Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate: 

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.  

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation: Remote   

Hours: Ability to work flexible hours as required: 11AM to 7PM EST or 12PM to 8PM EST 

Benefits to joining Allstate 

• Flexible Work Arrangements. 

• Employee discounts (15% on auto and property insurance, plus many other products and services). 

• Good Office program (receive up to $400 back after purchasing office equipment). 

• Student Loan Payment Matching Program for Government Student loans. 

• Comprehensive Retirement Savings Program with employer matched contributions. 

• Annual Wellness allowance to support employees with improving health and wellbeing. 

• Personal days. 

• Tuition Reimbursement. 

• Working within the community and giving back. 

Accountabilities: 

• Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions. 

• Process policy and payment plan changes in alignment with established guidelines, escalating when necessary. 

• Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information. 

• Ensure adherence to quality, data control, regulatory, and telephone service standards. 

• Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules. 

• Investigate and resolve complex payment issues, including stopped or reissued payments. 

• Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency. 

• Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing. 

• Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed. 

Qualifications: 

• Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365 

• Demonstrated proficiency in billing and collection processes. 

• Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers 

• Ability to work in a high volume and faced paced team environment with changing priorities 

• Work independently and as a team player 

• Solid multi-tasking, time management and good organization skills 

• Strong interpersonal skills are required and the ability to always represent a professional manner 

• Analytical and critical thinking skills required 

Bonus Qualifications: 

• Proficiency in Guidewire
• Bilingual (French/English)

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

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Skills

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.