Solutions Engineer - Western US

Description

CTERA provides a foundation for enterprise data. We erase the boundaries across edge and cloud environments and unify file and object storage, while powering human collaboration alongside AI-driven systems. The result is a unified, secure, intelligent data fabric that transforms fragmented data silos into information accessible everywhere, on any device. 

Our software-defined intelligent data platform powers global file services for some of the world’s most demanding organizations — distributed enterprises, government agencies, healthcare systems, and media companies. With deep AI integrations and a growing presence across cloud hyperscalers and OEM partnerships, we’re shaping how the next generation of data infrastructure gets deployed and managed. 

We’re a ~200-person company with the energy of a growth-stage business and the credibility of a proven platform.

Requirements

• 5+ years’ experience as a Sales Engineer in the storage and/or cloud industries
• Strong presentation and technical analysis skills
• Up to 50% travel with some overnight stays
• Storage experience – network-attached storage (NAS), file systems, object storage. Protocols: CIFS/SMB, NFS. Background in deploying, securing and managing file servers, backup & archiving software.
• Cloud or virtualization experience – 2+ years’ experience in VMware (Datacenter Virtualization Certification) or AWS / Azure Certified Solution Architect
• Networking / Firewall experience – Proven knowledge of the TCP/IP stack and the following protocols: HTTP, TLS, DNS, LDAP and SAML v2. Experience in using network troubleshooting tools such as Wireshark.
• Operating systems – Microsoft Windows Desktop and Server Platforms (Roles: ADDS & DNS) and Linux (RHEL, CentOS, Ubuntu)
• Practical experience with enterprise backup and recovery platforms
• Documentation experience to edit guides, sales presentations, network configuration diagrams, and asset management

Responsibilities

• Provide product, service, or equipment technical and engineering information by answering questions and requests
• Provide technical sales support throughout the sales cycle. This entails qualifying opportunities, selling the solution on its technical merits, replying to RFI’s and RFP’s, establishing the proposed solution design, sizing the solution, and more
• Establish and maintain personal rapport and relationships with customers and partners
• Use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Support the sales teams by delivering technical presentations explaining our products & services to customers and prospective clients
• Collaborate with sales teams to understand the customer requirements and provide technical-sales support
• Conduct proof of concepts (POC’s) with a clearly written and communicated scope of work (SOW) and success criteria.
• Transfer knowledge to customers & partners by delivering demos and conducting hands-on training sessions
• Collect and document product feedback and requests for enhancements (RFE’s) for CTERA’s Product Management team
• Submits orders by conferring with technical support staff