Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Title
SAP MM Lead Consultant – Production Support (P1/P2 Tickets)
Experience: 6–8 Years
Job Summary
We are looking for an experienced SAP MM Lead Consultant to provide production support for critical business operations and handle P1 and P2 priority incidents. The role requires strong functional expertise in SAP Materials Management (MM) and Quality Management (QM), with the ability to analyze, troubleshoot, and resolve high-priority issues within SLA timelines.
The consultant will work closely with business users, cross-functional teams, and technical teams to ensure smooth functioning of procurement, inventory, and quality processes in the SAP environment.
Key Responsibilities
Production Support & Incident Management
- Handle P1 and P2 priority tickets related to SAP MM and QM modules.
- Ensure timely resolution of incidents in line with agreed SLA/KPI targets.
- Perform root cause analysis (RCA) for recurring production issues and propose preventive actions.
- Coordinate with ABAP, BASIS, integration, and business teams for issue resolution.
- Support ticket triage, impact assessment, prioritization, and escalation management.
SAP MM Functional Support
- Provide support for procurement and inventory management processes including:
- Purchase Requisition
- Purchase Order
- Goods Receipt / Goods Issue
- Invoice Verification
- Vendor Master
- Material Master
- Inventory Management
- Stock Transfers
- Subcontracting and Consignment processes
- Analyze and resolve issues related to pricing, account determination, and release strategies.
- Support integration points between MM and FI/SD/PP modules.
Required Skills
- 6–8 years of experience in SAP MM and QM functional consulting/support
- Strong experience in production support and handling P1/P2 tickets
- Good knowledge of SAP MM processes:
- Procurement
- Inventory Management
- Invoice Verification
- Material Master and Vendor Master
- Good knowledge of SAP QM processes:
- Inspection Lot
- Results Recording
- Usage Decision
- Quality Notifications
- Experience in issue analysis, business troubleshooting, and functional testing
- Strong understanding of integration between MM, QM, FI, SD, and PP
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy
Preferred Skills
- Experience in SAP S/4HANA environment
- Exposure to Fiori applications related to MM/QM
- Knowledge of interfaces, batch management, and valuation processes
- Familiarity with change management and release processes
- Understanding of ITIL support framework
Education
- Bachelor’s degree in Engineering, Supply Chain, Information Technology, Business, or related discipline
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
