Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Description — SAP Field Service and Asset Management (FSAM) Consultant
Position Title: SAP Field Service and Asset Management (FSAM) Consultant Level: Mid to Senior Experience Required: 5–8 Years Employment Type: Full-Time Location: Remote India
1. Role Summary
We are seeking an experienced SAP Field Service and Asset Management (FSAM) Consultant with 5–8 years of overall SAP service/asset experience to design, implement, and support SAP Field Service and Asset Management solutions. SAP FSAM optimizes asset and service operations with AI-supported planning, scheduling, dispatch, and mobile execution in one solution. The ideal candidate combines strong functional expertise in field-service and asset-management processes with hands-on configuration of SAP FSAM and its integration with SAP S/4HANA Asset Management / Service and ERP. This role spans implementation, rollout, and Application Management Services (AMS) engagements, working closely with service and maintenance organizations, dispatchers, field technicians, and technical/integration teams.
2. Key Responsibilities
- Lead and support end-to-end SAP FSAM implementations and rollouts — requirements gathering, solution design, configuration, testing, go-live, and hypercare.
- Configure core FSAM capabilities: Planning & Dispatching Board, Service Map, Work Orders, Activities, and Time & Material Journal.
- Set up AI-supported / automated scheduling and dispatching, route optimization, and resource/technician planning.
- Configure service call and work-order lifecycle, skills/qualifications, service territories, and workforce/crowd management.
- Implement mobile field execution — technician mobile app setup, offline scenarios, checklists/Smartforms, and activity/service feedback.
- Support asset management processes — equipment/installed base, maintenance orders/notifications, and asset-centric service execution, in alignment with SAP S/4HANA Asset Management (EAM/PM).
- Design and support integration between SAP FSAM and SAP S/4HANA / ERP (asset management, service, logistics) via standard connectors, the FSAM integration framework, APIs, and data loaders.
- Configure master-data flows (equipment, functional locations, service contracts, entitlements, business partners, products) between ERP and FSAM.
- Support time & material recording, service confirmations, and billing-relevant feedback to ERP for settlement.
- Perform functional unit, integration, and regression testing; prepare and execute test scripts and support UAT.
- Provide AMS / production support: incident and problem management, root-cause analysis, enhancement handling, and adherence to SLAs.
- Prepare functional specifications for extensions/interfaces and collaborate with developers on custom logic, APIs, and reports.
- Deliver end-user and technician training, knowledge transfer, and documentation (functional design documents, configuration workbooks, runbooks).
- Advise on best practices, upgrade-safe/clean-core approaches, and new SAP FSAM capabilities across releases.
3. Required Skills & Qualifications
- 5–8 years of overall SAP experience with a minimum of 2–4 years hands-on in SAP FSAM / SAP Field Service Management (FSM).
- Strong functional knowledge of field-service and asset-management processes: work-order lifecycle, planning & dispatching, mobile execution, and service confirmation.
- Hands-on FSAM configuration experience (dispatching board, service map, work orders, activities, scheduling, checklists/Smartforms).
- Experience with FSAM–S/4HANA integration (Asset Management / Service, ERP) using connectors, APIs, and data loaders.
- Understanding of asset/service master data: equipment, functional locations, installed base, service contracts, entitlements, and business partners.
- Familiarity with mobile field-service execution and offline scenarios.
- Ability to author functional specifications and collaborate with technical/integration teams.
- Strong analytical, problem-solving, documentation, and communication skills.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
4. Preferred / Nice-to-Have
- SAP FSM / FSAM Certification (SAP Certified Application Associate).
- Experience with SAP S/4HANA Asset Management (EAM / Plant Maintenance) and end-to-end maintenance/service processes.
- Exposure to SAP Service and Asset Manager (SSAM) mobile app and SAP Mobile Services.
- Knowledge of SAP BTP / Integration Suite and API-based integration patterns.
- Experience with AI-supported scheduling optimization, crowd workforce, and analytics/dashboards.
- Prior experience in AMS / managed services and Agile delivery environments.
- Domain experience in manufacturing, utilities, high-tech, medical devices, oil & gas, or equipment-servicing industries.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
