Service Supervisor

Instructions/Help Text: 

Replace all italicized text below each section header 

Do not include a company description or Equal Opportunity Employer Statement in the Job Description box as these two sections are automatically embedded in posted job adverts on the job board. 

Job Title 

<A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology.> 

Role Overview: 

< This paragraph should be no longer than 3-4 sentences and should describe the purpose of the position as well as who it reports to and its place within the organization. The goal is to draw in the reader and act as the ‘selling statement’ for the position. You should communicate the role clearly so those reading, who are not familiar with Otis, can easily understand why the position matters, exciting or challenging responsibilities, growth opportunities, and who they would be working with.> 

Example Role Overview: The Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts. This role will involve opportunities to meet new customers, work independently and earn additional income on an commission-based structure. You will report to the Branch Sales Manager who will provide you with access to mentorship, training growth and development opportunities across our highly resilient world changing business. 

On a typical day you will: 

<This section should describe the core functions of the role and pull the reader in> 

<Well-crafted statements will address only one responsibility at a time, and are typically only one sentence each> 

<Try to begin with an action verb such as: manages, develops, organizes, participates, and avoid industry terminology and acronyms even if they are directly relevant to the role – this practice helps attract diverse talent> 

<Show opportunities for impact: how will they contribute; help shape the company/community as a better place or effect the customer/end user to the role> 

<Describe the level of autonomy available in the position – for example, will they set their own schedule, work from home or in the field, etc.> 

<Are there specific projects or opportunities you can describe? These examples can help the candidate to envision themselves in the role> 

<Do not list requirements in this section, candidate experience, skills or knowledge should be reserved for the following section> 

<Avoid listing occasional or future responsibilities – avoid using generic phrases such as ‘other duties as assigned’> 

What You Will Need to be Successful: 

<Avoid creating a long list of qualifications, 5 – 6 that are most essential to the role is recommended, and try to balance your list between technical and soft skills> 

<List the MINIMUM education required for the role> 

<You may choose to list PREFERRED education next; remember preferences should be used sparingly as they can deter diverse applicants>  

<List any required certifications or training> 

<If travel is required, list here along with any exciting details such as location, etc.> 

<Describe the minimum knowledge, skills, and abilities to perform the job> 

<PREFERRED qualifications should be used sparingly as they can deter diverse applicants who tend to believe that they must meet all qualifications listed even if they are a ‘preference.’> 

Local Benefits or Selling Statement 

<Your Recruiter can help support development of this section; however, you may want to include local benefits or key attractors for the role that are unique to the available vacancy/location. Often this may include traditional benefits (i.e., medical, time off, etc.), but may also factors such as career path, special trainings, and more.> 

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