Senior Director, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Regional Operations Lead for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions – join us at JLL!

Location: TBC

Role Purpose

We are seeking a highly motivated and experienced Regional Operations Director to oversee the maintenance, repair, and operations of multiple properties within a designated region. The successful candidate should possess exceptional leadership skills, a thorough understanding of facility management principles, and a track record of delivering excellent service. The Regional Operations Lead will be responsible for managing a team of facilities professionals, ensuring compliance with regulations and industry standards, optimizing cost-efficiency, and maintaining high-quality standards across the regional portfolio.

Responsibilities:

• Oversee operations of all facilities across the whole portfolio, leading the team of Regional Facilities Managers who support their individual countries for all day to day facilities management services.
• Lead, motivate, and develop a team of Regional Facilities Management professionals, providing guidance, coaching, career development and expertise enhancement.
• Develop and implement strategic plans for facility management in alignment with scope of services and client requirements.
• Collaborate with cross-functional teams, including sourcing, finance, engineering, HSSE and sustainability to ensure seamless execution of facility-related activities.
• Manage vendor relationships, negotiate contracts, and monitor service level agreements to ensure maximum efficiency and cost-effectiveness against SLA’s and KPI’s
• Support Regional FM’s to develop and manage baseline for each building, closely monitoring expenses and identifying opportunities for cost savings in line with glidepath and shared savings and costs avoidance.
• HSSE – work with HSSE lead to ensure that all sites are fully audited and facilities inspected to identify maintenance issues, safety concerns, and opportunities for improvement.
• Drive Innovation, Sustainability & Social Enterprise KPI requirements in region, leveraging industry knowledge, vendor relationships and cross account best practice.
• Drive ESG opportunities for deliver Sustainable Operations and meet client Net Zero target
• Support Regional FM teams with compliance at local, state, and country level, as well as industry standards pertaining to safety, environmental sustainability, and accessibility.
• Monitor and manage regional service performance in relation to asset management, PPM performance, supply chain performance via Corrigo.
• Support preparation of all reporting provided by the PMO / BI lead to the client – MMR, QBR, annual review.
• Develop and maintain strong relationships with country and regional leads within the client team.

Qualifications:

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field. Advanced degree preferred.
• Minimum of 10 years of experience in facility management, including at least 5 years in a leadership role.
• Strong knowledge of facility management principles, building systems, and industry best practices.
• Proven ability to lead and develop a high-performing team.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Solid understanding of financial analysis, budgeting, and cost control principles.
• Knowledge of relevant regulatory requirements and industry standards.
• Proficiency in using computerized maintenance management systems (CMMS) and other facility management software.
• Excellent problem-solving and decision-making abilities.
• Strong attention to detail, organizational skills, and ability to prioritize and manage multiple projects simultaneously.
• Professional certifications such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP) are desirable.

Join our team and become an integral part of our commitment to providing exceptional facility management services across our clients' portfolios. Apply today!

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.